R. E. Garrison Enterprises

If you dont return my calls, make promises you dont keep, and leave a project unfinished that I have to complete, you get 1 Star.
Sep 13th, 2017

May 31st, 2016

I wanted to leave a review since there was a one-star and a five-star for Rob's work, both of which seem inaccurate from my experience in 2013. Rob was recommended by our architect to do a kitchen reno/redo that reused some materials (namely, 1950's built-ins) and replaced others. Total cost of the project was under $20k. Rob and his guys were good about on-time performance, cleanup, and the like. They also worked with me on a reno we did to our kitchen (when moving in) after a rec from our architect. Basically, I wanted to do the kitchen finishes myself, and we had a flooring guy we wanted to use. Rob's work was done well, I clipped off on it, but I would say that if you have detail-type concerns, just communicate them well. For example: 1) For whatever reason, he'd left the granite countertops and backsplash unsealed to the kitchen wall. He stated that "people usually prefer that", which seemed strange. He did make it right, if not by ordering new granite and getting the measurement close, then by adding filler (which has held up fine). 2) He drilled the hole for the sink sprayer close enough to the handle for the faucet that it is very uncomfortable for anyone with normal-sized hands. I didn't think to specify this measurement, since I figured there was an industry standard, etc. 3) The drywall ceiling finishes in some places have not held up well, with tape visible from time to time. This is easily fixed if you are DIY comfortable, but might be an issue for others. Again, I realize home renos aren't a huge margin industry, and this builder has gotten some good projects in the meantime, and certainly worked with me on things. I just posted this to add some insight to the five star rating (which seems a little optimistic in light of my project, which had a few minor things) and the one-star (which, if true, needs to be addressed with the BBB).
Jan 23rd, 2020