Publix Pharmacy at Magnolia Place

Feb 15th, 2024

Jan 3rd, 2024

If I could give a zero, I would. We moved here in June, and started out using them. EVERY SINGLE time we filled a prescription, they mishandled our insurance, resulting in hours of phone calls with them, our former insurance, our current insurance. Total frustration. The level of incompetence at this location is staggering. On top of that, several of the people working there are rude, and that is an understatement. Ive moved my business to another pharmacy, which will also keep me from picking up any groceries at Publix.
Dec 19th, 2023

Waiting in line 20+ minutes to pick up a prescription with three more people in line behind me. This is ridiculous.
Dec 14th, 2023

Prepaid for multiple RX's to be picked up in drive thru. Picked them up later realized I was missing one. To begin with the gentleman was VERY rude who helped me and then when I called to explain everything was made to feel that I must have received because they couldn't locate and that I didn't pay for it. The app clearly shows where it was paid for! The girl was not friendly at all and hung up on me without saying goodbye. I understand they more than likely have a higher volume of customers due to the holiday but this is no excuse. I will pickup my RX that I never received AND paid for but will be transferring ALL my items somewhere else although it will not be as convenient but id rather drive further to be treated decently. I've worked in customer service and healthcare and couldn't imagine making someone feel the way I was made to feel. If you don't like your job then get another one where you aren't dealing with the public.
Dec 5th, 2023