Apple Bridge Street

Worst place to shop ever. Even after being a loyal apple customer nobody wants to serve you. even after asking for help and waiting for 15-20 minutes while the employees are forming a group and laughing and having fun. Never coming back. Will order online.
Mar 30th, 2024

Mar 29th, 2024

The lead lady and the shorter super expert host were absolutely amazing!! They heard all my issues and took all the time to explain everything and help me resolve my issues.. they helped me even tho my issues ended up being ATTs problem not even these ladies problem!!! But they still heard me and helped me all the way...both of them went above and beyond.. with the way customer service is today these ladies deserve a big raise for giving their best!!!! (TO THEIR BOSS I DIDN'T GET THEIR NAMES DUE TO THEIR PERSONAL REQUEST BUT PLEASE FEEL FREE TO LOOK UP WHO THEY ARE BY MY NAME KRISTIN TERRY, I CAME IN ON 3/27/24 AROUND 1:30-3:30!!!!! PLEASE MAKE SURE YOU DO SOMETHING FOR THEM THEY ARE KEEPING YOUR PLACE GOING!!) THANK YOU LADIES SO MUCH YALL KNOW WHO YALL ARE :)
Mar 27th, 2024

Just had a really bad experience here. The staff is friendly and started helping me quickly, but the good stops there. I had a warranty issue with an iPhone case, and was referred by Apples phone support to get the replacement at the Apple Store. Anyway, the associate asked for assistance when trying to decide if they were going to fulfill my warranty or not. Two other associates joined her, and talked (somewhat loudly) right next to me about whether or not they were going to replace it. I am not exaggerating, this went on for thirty minutes. They finally came over and explained that since it looked like the case had been dropped before, they wouldnt replace it. The issue had nothing to do with drop damage, however, sitting there waiting for a total of 45 minutes listening to them talk about if they were going to help me or not was super unprofessional and off putting. Honestly dont care they didnt replace my $60 Apple case, but wow. 45 minutes to get a verdict? A verdict that contradicted what Apples phone support team told me? Its impossible to leave a situation like this feeling good.
Mar 22nd, 2024

The people were nice.
Mar 11th, 2024