NA Plumbing LLC

Johnny Bell and team are great folks! This is the first time a client of mine has used NA Plumbing, and I was really impressed with their promptness, professionalism, honesty, can-do attitude and price. I will absolutely recommend NA plumbing to future clients. Thank you so much! Tina Garbe, REALTOR Leading Edge.
Apr 8th, 2024

Their guys get the job done and they get it done right!!! I wouldnt use anyone else.
Apr 1st, 2024

First, I want to give a shout out to Robby for being able to fix our problem. He was also very nice, and he's the reason this is a 2 star review and not a 1 star review. A shower cartridge needed to be replaced and one company said they would replace it for $248, but when they tried to remove it, they couldn't get it off. They said they'd need to tear into the wall and replace the whole valve. Well, not wanting to go that route, I called this company, NAP, for a second opinion because I met the owner, or one of the owners, at an event a year ago and thought I'd give them a try. They sent a guy out who, with some elbow grease, was able to get the shower cartridge out. I had to leave at a certain time, so I was unable to wait for him to check to see if it worked and give me a bill. I thanked him, told him I was going to give him a great review, and then asked him to send me the bill when he was done. When I opened the emailed invoice, it was $425. I've had cartridges replaced before, but I was never charged more than $200 or $250, and even that is a lot of money. I texted Robby and said I felt it was too high and asked why did it cost so much. He said "it's def not high the part itself is almost 200" he later said he didn't know the exact price and said it was over 100 and he was sorry I feel this way. I do believe he is sorry I feel this way, but I wanted to call and talk to a manager or someone else who could better help me understand the high cost. I have called this company twice now and left a message both times asking if I could talk to someone about the invoice. A woman called me right back after the second time I called, but she said she didn't listen to my message, so she asked me why I was calling. I told her and then she said she would try to figure that out for me and call me back. It's been over 24 hours and I have not heard back. I'm a reasonable person with a reasonable concern and this company isn't addressing it. It's definitely on me for not asking up front how much I was going to be charged. It's definitely on them to be willing to listen and provide a response if someone wants to address their bill. Follow up - I called the owner. He admitted I was overcharged and that his staff forgot to tell him I called, but since I already paid my bill, he conveniently can't give me any money back. He said he could give me a credit, but really, who wants to reuse a company after being overcharged for its service? So, I reduced this from 2 stars and gave it the 1 star. What kind of man admits to overcharging and then doesn't do the right thing? I asked him if he remembered meeting me, to which he said yes. Apparently meeting someone and making a good impression doesn't mean anything like it used to. Would've been nice to add another star instead of taking one away after the phone call. Careful people, you are the only one looking out for you.
Mar 31st, 2024

One of my team members had a water heater go out a few months ago. They called NAP and the fixed the problem very quickly!
Mar 30th, 2024

Best plumbing company of all. Always makes their clients a priority and is very professional. I love supporting small businesses and this one is worth supporting!
Mar 28th, 2024