Child'sPlay Therapy Center

Heather Carlton was amazing and patient with my son who was nervous. Very happy with our first session!
Jan 20th, 2024

Therapist are great. Billing not so much. I have been attempting to resolve billing issues since October 2023 and its now January. They will make you pay the entire bill if insurance denies the claim even after it has been noted on your account that you are self pay and not to bill insurance. Of course the full rate is higher than the self pay rate so it seems a little shady.
Jan 14th, 2024

We love Childs Play! My son recently start Speech and OT here and they have been nothing but helpful and kind with our transition into a new clinical setting. The staff is so friendly especially Shana who has followed up with us and has made sure all of our paperwork is in order. Miss Bonnie I'd my son's speech therapist and she has been so sweet and kind towards my son. He looks forward to therapy every week.
Jan 4th, 2024

My daughter had an amazing time here! She grew so much! we love her speech therapist Ms. Catherine and Ms. Bonnie. They were both God sent and so loving, caring and kind to both my children. We appreciate this center so much for giving us the tools to better our childs speech! Thank you!
Dec 29th, 2023

Hard pass on the SOUTH Huntsville location. I feel that my toddlers and myself were racially discriminated against by the cold secretary and silence by one Joanna (OT). My toddler threw up as a reaction to a smell on the side of the front entrance while waiting for the center to open. Running late to open the center, the secretary pointed out we were early, rudely told us we were not allowed in the building due to policy of my child throwing up. Rudely being attended to I asked to see a manager. She had me waiting outside the building forever while she knew the managers were out of state. I ended up going to the front desk in an effort to pay for my childs session and wait in the car. The secretary rudely yelled at me that she couldnt take my payment now because my toddler had the audacity to throw up and clients would be coming soon. My son is a private paying client. I reminded her that we were right here and that my child and I were the clients. I felt that she was not giving me equal treatment and this was an example of a white woman playing victim. When I proceeded to tell that her that, I had another white woman Joanna (who was my sons OT)come yell at me a brown person that it was inappropriate for me to call out racism when it is occurring to me! The staff needs cultural sensitivity training and training in customer service. Stay at the North Location
Mar 1st, 2024