Family Dental Clinic

My kids have been on the "call back" list to get an appointment every month for a year. Every 2 weeks I call and ask for an appointment every two weeks I'm told that they are on the list and waiting for availability. I've called corporate compliance to file a complaint and was told a Manager would call me back. Surprise no call back. If you want to call your patients "customer owners" you need to start holding a better standard of service. If this was my business I'd have fired your leadership team for mismanagement. Over a year ago where's all those "customer" satisfaction surveys now?!
Feb 24th, 2023

Oct 10th, 2022

There are never any openings. Have to go and wait in the lobby for any cancelations and probably never been seen anyway. I suggest getting seen anywhere else.
Sep 12th, 2022

The clinic claims they are so bust they cannot open schedules. Routine dental care gets ignored. Nicole said I could transfer to the valley. Why pay for horrible service as a customer owner. Why are needs not being met. Highly disappointed. Management didn't return my call & they left me hold hold. They gave a referral to 7985 e 16th Ave & Jennifer said they weren't taking referrals from SFC and hung up. 8/12/22 I was able to see Dr. Craig as a walk-in. Great dentist fixed my chipped tooth. Great learning experience. Thank you for your kind service to the Anchorage community.
Aug 12th, 2022

They told me it would take 2 months to hear back from Medicaid about my daughter's braces!! It's been 3 months and I had to call 2 times just to get an update and they told be it would be another 2 months. This is LACK OF COMMUNICATION!! If they would have just told me 5 month wait from the beginning I wouldn't be so upset right now!! I should have just took my daughter to another Orthodonist who accepts medicaid! Update: its now been 7 months I left another voicemail, no one has called, and I'm afraid my daughter will get a cavity by the time they get to us!
Jul 23rd, 2022