Polar Enterprise

Good company good person but I bought the house from him
Sep 19th, 2018

Polar Enterprises installed a high efficiency boiler unit that supplies the hydronic heating system and the domestic hot water system. The high efficiency unit manufacturer services rep for Navien was called for a service call and discovered the unit was installed wrong. Polar Enterprises was called many many times without any acknowledgement. The unit was shutting down because of insufficient air make up and after month and a half of calling and no response, we had to call someone who knows about the high efficiency boiler units. In the two and half years since the unit was installed, we had to install new zone valves, new circulating pumps on two occasions, exhaust issues, and the intake air issues. I would not recommend this company to anyone. The initial cost of $9500 to remove old boiler and install the high efficiency boiler with controls with additional cost over the following year for circulating pumps and then new zone valves. Also, to have the unit installed correctly, it cost an additional $6200. So, we have been taken to cleaners by this company.
Mar 19th, 2018