Capstone Clinic

With one front desk experience exception, I have received excellent care at this facility and have seen several of their practitioners.
Mar 12th, 2024

The front staff, Brenna & Kaley are welcoming, friendly & helpful. Dr. Bryan Dahms takes the time to listen, and genuinely cares what patients are saying. He then suggests options to achieve ultimate wellness goals. His M.A. Liz does a great job as well; communicating, following up, and coordinating everything. My mother, and I are both grateful to have the team at Capstone Palmer helping us to be as healthy as we can be.
Nov 6th, 2023

I am highly disappointed with Capstone, specifically the manager Jasmine. Ive had bad doctors appointments before, but the one I had in August was not worth paying for. I ended up with an antibiotic and no questions on if I was breastfeeding, which I was, or not. I referred to my baby many times in the appointment. There were other frustrations and concerns I had as well that I verbalized to Jasmine during our original phone call. Days after my appointment I called in to explain my concern for future patients, especially the lack of questioning around breastfeeding. I work with traumatized and marginalized women all over Alaska, I cant imagine they would be aware of all the rules around medication or get lucky like I did. Jasmine responded in a very kind manor. She seemed very understanding. I asked if I could possibly get a refund and she said she would check and try to get me one. After 6+ weeks, 8+ phone calls on my part, answering the receptionists questions about when I was free for calls and then her instead calling when Im busy to leave a voicemail, her not responding for weeks at a time, offering to drive to them, offering for her to leave a detailed voicemail, and then finally altogether her ghosting me and not responding to my kind intentioned call asking for a straight answer: am I getting a refund or not? Here I am. I would not be leaving this review if she had said no, but after talking to family and friends with similar ghosting experiences it appears this is her way of placating unhappy patients until they get over it. Im concerned and very displeased. I will say the receptionists were always VERY kind, and I personally know Dr. Dahms and think he is great. I will be mentioning this to my friends.
Sep 22nd, 2023

I had the privilege of being under the care of Dr. Shook and I cannot speak highly enough of his professional qualities. Dr. Shook's expertise and dedication are truly commendable. When I was suffering from a troubling ailment, Dr. Shook promptly diagnosed me with a bacterial sinus infection and initiated the right treatment plan. Thanks to his skillful care, I am now significantly improved and on the road to recovery. Dr. Shook's knowledge and compassion make him an exceptional physician and I wholeheartedly recommend his services to anyone in need of medical care.
Sep 14th, 2023

Just wanted a z pack, visiting from out of state. The whole experience was nice and quick, all friendly folks.
May 23rd, 2023