Alpha Self Storage

Terrible. Buyer beware. Was a customer at Alpha Storage Cottonwood almost 6 years. Approximately every six months the past 3 years my monthly fee has been increased, generally more than 20%, even when the facility was 25-30% vacant. In January 2024 I downsized from a 10 x 15 unit to a 10 x 10 unit in order to save money. Less than 3 months later I received notice from Alpha that my monthly rate was increasing 30%! And again, with many many empty units throughout the facility. That was the final straw for me. Apparently my almost 6 years of being their customer was irrelevant compared with their opportunity to attempt to squeeze more money out of me. So, just 3 months after I moved all my stuff into a smaller unit, I moved everything out of Alpha altogether. Have never been gouged like this by any business, and do not wish to do business with an organization that operates like this.
Apr 20th, 2024

At the end of May I signed up for a deal at Alpha storage two months at half price each month, the first month of course had some fees so it came out to $130 total with the $99 for a month plus the fees. The computer would not accept the second month at half off, but Polly assured me that I would get half off the second month as in the ad and as we agreed when I called. I had had her write this on the front of the agreement and she signed it and dated (see photo.) The following month they bill me the full price , over $200 for the unit. I called right away, and Polly again assured me she would get it refunded to my card. Over the next month, I called repeatedly and was assured that they would send me a check for the refund. Polly blamed the very poor quality of the new management. At that time I believed her, but now I wonder if she was lying from the beginning after she made the mistake. I would never give these people a credit card or do any kind of business with them. They are treacherous, and I do not have the time or money to sue them. So now I am going to file complaints with the Better Business Bureau and the Arizona Department of insurance. I gave them plenty of opportunities to simply make it right and refund the $100 they overcharged me. Run from this terrible place. There are plenty of good choices for storage facilities in the Cottonwood area. As you see, they replied, and asked me to call them . I did as they requested and talk to a gentleman named Steve. He assured me they would act to make this right, just like they say in the reply. But again it appears they lied because no one has called me or contacted me in any way. To keep you updated. Another month is past and they have not contacted me. They have my phone number they have all of my information I called them get a message machine they never return my calls. . Do yourself a favor avoid this place.
Apr 4th, 2024

Great customer service. I had an issue with one of the latches, and as soon as I called and let them know, it was addressed immediately. I was well taken care of. Would recommend this spot to anyone!
Apr 2nd, 2024

Nice office staff but pricey for a 5x10 unit and fees fees fees
Mar 1st, 2024

I'm pretty sure they have plenty of storage spaces open right now, my father went there and got one in the same day. And they are priced competitively
Nov 19th, 2023