KAY Jewelers

The staff was amazing and superbly helpful. If their repair shop was better at helping these employees complete requested tasks, Id give this crew 5 stars. The repair shop seems to have zero quality control or ability to complete a job- a big 0 for them.
Apr 20th, 2023

I love Kay! They have been so helpful in every way! I appreciate how kind and attentive all the ladies have been to help me with all my jewelry needs!
Apr 14th, 2023

Bought a high end watch with free lifetime battery replacement last year. Unfortunately battery died, Took it into store and was informed that a special tool is required which they don't have. Would have to send watch out for battery replacement & could take anywhere from 6-10 weeks to accomplish & no guarantee if watch is lost or damaged in transit even though i paid for a full warranty!!! Warning to any future customers planning on buying a watch from here, make sure they have the tools to replace the battery on site already. If not, buyer beware. I will not be purchasing anything from this company again, Kay Jewelers have just lost my business 100%.
Mar 14th, 2023

Very nice and helpful staff I would recommend them.
Mar 13th, 2023

**Update to review 6/2/23** I was contacted by management at Kay Jewelers due to my review. I wanted to update my review, since they did in fact, make it right with my ring. They fixed it at zero charge and even expedited the service due to an inconvenience. I appreciate the staff for doing this! I am pleased with the outcome. Thank you! Original Post: Very disappointed after my recent visit (5/9/23) to Kay Jewelers. I had purchased a wedding ring enhancer in mid-February. When they soldered the enhancer to my original wedding ring (not purchased at Kay), they resized them to a bigger size to fit. Six weeks later, a diamond falls out of my original wedding ring. Thankfully, I have the diamond. I take it in to Kay to see if they can put my diamond back in my ring. The diamond is probably a .05 point diamond. It's an accent one and tiny. The lady I spoke to told me it was going to be $450 to put a diamond back in my ring (honestly the diamond is probably worth $30 it's so tiny)! I told her no, there is no way that the little diamond is worth $450 of labor! In the meantime, she checks my enhancer band that I just purchased six weeks prior and says I have three diamonds in it that are loose. I told her I don't know how that is, when I just got it back a little over a month ago and I don't wear it all day or even every day sometimes. I asked her if I could have the three stones in my enhancer fixed so one doesn't fall out and she said that in order for me to have that fixed, I have to pay the $450 to fix the little diamond first! Are you serious?! Seems like blackmail to me! I asked her what would happen if I wore the ring as I left. She said she had to mark down that the enhancer had three loose stones and doesn't suggest I wear it, otherwise Kay isn't responsible for a lost diamond. I have to find someone to first fix my little diamond in my original ring and then bring it back to fix the enhancer. In my opinion, all of the stones are loose and one fell out because they resized the ring and the prongs weren't checked before giving it back to me. I'm so disappointed that I purchased from Kay. This will be the last purchase from me and I'll be letting people know they don't stand behind their workmanship or the extended warranty I purchased for the enhancer.
Jun 28th, 2023