Metro by T-Mobile

Went in this morning to transfer my number; two dudes in there. One of them was sorely incompetent. Charged me too much for my number transfer. Avoid this store if you can.
Apr 5th, 2024

Mar 21st, 2024

Change is hard. Been a customer for over 5 years. Walked in today to multiple new faces. The old staff will be missed.
Mar 3rd, 2024

I've had been a metro customer for over 8 years and still going. Besides all that they should have more discounts and no need to change my phone number just to upgrade to a new phone. More lower prices please. Edit: I went with Verizon, Metro doesn't have the power to cover areas that I needed the most. I got fed up. I'm good with Verizon
Feb 8th, 2024

Was charged twice on my bill was told there was no history of one of the transactions. They told me to call customer service, which I did and was told the very same thing. So I went back into the store with both receipts for 2 different cards one was autopay and the other originated from this specific store and was told they have no record, to call customer service and in fact that I would probably owe them money somehow. . .I don't know what to do about this, I didn't think it would be a problem at all. How crazy is that? I paid my bill twice and not only are they keeping the overpayment but I'm going to owe them for this? Wow...and FYI metro there ain't gonna be a next time you gotta be kidding me gtfoh with all that. I'm switching to cricket and getting a new phone. Please don't respond by telling me you 'fell short' I'm not giving you guys another chance to fall even shorter. That'd be my fault. Better you not say anything. You lost a customer over something completely fixable. . .falling short is a gross understatement.
Mar 19th, 2024