Comfort Suites Peoria Sports Complex

Mar 9th, 2024

Occupants in the room next to us were insanely noisy and rambunctious, two women, six kids. One of the women was drunk. We had to complain three times. Receptionist told us she took other calls from other guests and also had to ask them to settle down in the pool and common areas several times. Eventually my aging mother and my two boys and I had to move to another room at 10:30 pm. I asked the night receptionist if we would be reimbursed for all the trouble and she said you can talk to the receptionist and the manager tomorrow. Mind you my aging mother had to sleep on a roll out instead of the queen she paid for. The next day the problems continued. The receptionist told us she could not call the manager and refused to give us anything in writing stating that we had to be relocated even though it was right in front of her in the log. The two nights were already charged to our account. So, no manager or any responsible, service oriented and professional person available, refusal by the receptionist to even give us a note stating we needed to be relocated...and a hotel that excepts interstate domestic cases which may turn out to be who knows what. We are presently pursuing a full refund with the manager if we can get ahold of them. If they take ownership and refund for the trouble I will change the review but as of now it stands a one star.
Feb 23rd, 2024

Nice rooms, with refrigerator and micro wave. Small TV, breakfast was good many choices, very small elevator and elevator lobby hard to move luggage when full hotel.
Feb 15th, 2024

Monica went above and beyond to help my father after he accidently booked with the wrong hotel online to save some money. Customer service from Moinca was 10/10. Thank you for your kindness and support.
Feb 6th, 2024

Feb 4th, 2024