R & L Embroidery

PLEASE ADVISE - PAYING $100 FOR RUSH SERVICE IS A SCAM!!!!!!! I can't believe this place is still in business. Told 5 times to come back in 45 mins, and it would be done and still nothing. Worst business in Phoenix, Arizona, hands down
Mar 6th, 2024

I took my scrubs there beginning of the week to get them embroidered, and the owner said it would be done by Thursday. They have not called me back or update me on whats going on. Would not mind the delay if they had better communication. Had I known this was the case I wouldve took my business elsewhere. Still dont know whats going on and they wont answer their phones.
Jan 10th, 2024

I was scared to bring a jacket here for embroidery because of their reviews BUT I decided to support a small business owner and I couldnt be happier .. they got it done a day earlier then expected and it looks amazing! Thank you I will be back for sure
Dec 23rd, 2023

Dec 10th, 2023

This is the second year I have used R & L Embroidery to get some work done for my daughter's volleyball team. Their ability to get orders done in a timely manner was suspect then, but I chose to give them another chance this year. I walked in right after they moved locations. Everything was in disarray. I took that into account when I had my daughters backpack embroidered with name, number, and team logo. I did hers first to give the team an idea what it would look like. Richard said he could have it done in a couple of days. I came back couple of days later and it wasn't done. His daughter was gracious enough to do it while I waited. I came back the following week to get the rest of the team done. I handed off 9 backpacks on a Tuesday. Once again, I took into account, they were still getting the store put back together and told him I could wait until the following Wednesday to make it easier on him. I arrived on the following Wednesday to the backpacks not only being not done, but they were missing. They could not find them anywhere. The next day Richard told me they still couldn't find them, but he would be willing to pay for new backpacks. So, on Monday Feb. 12th, 2024, I took the new backpacks in to get them embroidered. Richard was on top of it and assured me they would be ready by noon on Wednesday. I explained again what I wanted, and he said he understood. I was going to show him a picture, but he said he was good. I was feeling a little uneasy on Wednesday morning so I called at 10 AM to make sure they would be ready. Well, they were not ready. His daughter told me she did not know the color to make the name and number. Needless to say, the respect and grace that the parents and kids showed Richard when he lost our backpacks was sorely lacking on his part when the backpacks needed to be completed. I sent the picture to his daughter so she could finally get the backpacks done. I stopped in at 12:45 PM to pick them up. Richard owed me $460 for the replacement of the backpacks. He didn't have the money and asked if I could stop by later to pick it up. I told him that I didn't live close to the shop. He asked where I live and I told him. He said so. I live farther away. This is the point where any respect I had for him was gone. If I would have not called ahead and walked in at 12 PM . Those backpacks would not have been done. Then he doesn't have the money he owes. UNBELIEVABLE!! He could see that I was annoyed and offered to get the money and meet me to give it to me later in the day. He told me to call his cell and let him know where. I told him my daughter had practice from 6-8. I called him between 5:30 and 6. No answer. I texted him. No response. Today I had to drive back to the shop to collect the money. He thought it was more important to go to a Suns game than to fulfill his obligation to me, the kids, the parents and Revolution Volleyball Academy. I know I am small potatoes in his grand business skeem, but the way we were treated shows me that Richard needs to retire. His business won't be hurt by this. He can treat the small fry poorly because he has big contracts that he makes his money from. He should be ashamed of himself. I will never go back there. If you have small items to be done, go somewhere else where you will be treated with respect. PS: I paid to have the Revolution Volleyball Academy logo put into their computer for everyone at Rev to use. What sucks is, I will never be able to use it again. Shameful!!
Feb 27th, 2024