Mattress America Prescott

There was a slight delay in delivery, but they kept us updated through every step of the process. All in all, a good company and a great experience.
Feb 4th, 2024

Jason was extremely helpful. Appreciate the great service on 1/9/24. Good prices and quality mattresses. Great to see a store in town that specializes in mattresses.
Jan 18th, 2024

Five stars for the gentleman who worked at this store three years ago. The store is fortunate to have him, for he was part of a miracle! It did take me a while to get this posted, like three years! So, my husband is disabled and on one of his hospital trips, he got out early... I had just got rid of his bed and was taking my time buying a new one for caregiving. So, when I got word he was coming home on that very day I needed a bed. I was in a state and found it very challenging to instantly acquire one. When I reached out to Mattress America, Prescott, and spoke with Alex, I think that was his name, he took special care to help me find the right bed that I needed on that very day. I drove down to the store on faith. And then I found one! He took one of the showroom beds that was just the exact right size and comfort level and then walked me through the credit process and I got approved on the spot. He then proceeded to carry this new very special bed and load it up in his vehicle and then delivered it to my home and then proceeded to carry it by himself into the room and set it up! I felt blessed by this showing of kindness. Now, my husband is still using this wonderful bed and it continues to be the perfect one for convalescence and he sleeps wonderfully on it! Thank you so much for your kindness Alex and I hope this review finds you well! You are a hero who helped me that very special day!
Dec 9th, 2023

So love my king n price was unbelievable friendly cs definitely recommend
Mar 9th, 2023

UPDATE: We were able to sit down with the owner and resolve this issue. He was professional, understanding and helped us find the right mattress. It was unfortunate that we all had to go through this, but in the end, the owner was able and willing to make everything right and we are now satisfied with the outcome. Would shop there again. :) 10 min after mattress delivered, I called to have it returned. It was nothing like the one I tried in store. Then we went into store to talk with "Johnny" who said "Yes, that mattress is too hard" - then called again. Wendy told us to come in and pick new one -(this was after the 2 week return period) we did, then said she still had not spoken to owner. We agreed to pay re-stocking and buy another mattress in 2 weeks for more money for 2nd bedroom. Owner would not speak to us, - had Wendy call and say he would not take mattress back even though all 3 complaints were w/i the 2 week return policy.
Jan 21st, 2023