Optimum

When suddenlink changed to optimum, Our service really went down hill in Camp Verde. It goes out so much, we are constantly having to unplug our router to reset it. It's very frustrating when you pay your bill every month and the service is as poor as this service is.
Mar 29th, 2023

UPDATE: Sending email to the email address that Optimum provided to others. Is it any surprise that the account number is 14 digits with 2 dashes thrown in for good measure. My Social Security number that differentiates me from 330,000,000 other Americans is only 9 digits, no dashes. This company cant get out of their own way!Worst ISP! Had problem with old modem, so traded modem out at West Sedona store. Team in office was very thorough and friendly! But since connecting new modem, getting dropped constantly and slooooowwww speed. Have been elevated to a Level II tech via phone support but they robo dial back periodically and even if I pick up on one ring theyre already leaving voice mail to call back. Horrible! If anyone cares, give me priority number or email to contact. Canceling next week otherwise
Feb 23rd, 2023

Nice lady, very helpful.
Feb 12th, 2023

When SuddenLink became Optimum my billing got messed up. They started fining me for "returned checks"'note I'll am on auto pay-eventhough though my bank confirmed no withdrawals were withheld
Jan 19th, 2023

I just want my bill sent to me by mail. Because I can't get into my account. I've called and text chat many times all I do is get transferred. All I wanted to do was pay my bill. My internet is slow and very very expensive.
Jan 15th, 2023