AZ Sunset Landscaping LLC

Apr 24th, 2019

This started off as a good experience but turned very bad. I hired AZ Sunset Landscaping to install an irrigation system in our backyard. I had them come out and give an estimate for the work and they quoted a certain price. I scheduled them to come on a certain day and they did come the first day, but later than they said they would. They were very friendly and started working that morning, but originally had said they would be done probably in a "few hours." At lunch time, they told me they were going to go to lunch and come back around 3:30pm. They did not end up coming until 7 pm, working until 9:30 pm in the dark and loudly. Up until that point, I was ok with everything as long as they finished the job and did a good job. I paid them, as I thought the job was complete that night. I wrote a check for the amount we agreed to. The next morning, I tested the irrigation system, and one of the valves was leaking a lot, causing a lot of water to come out all morning near our house foundation. I could not turn off the water because I found out they did not install any sort of shut off switch from the irrigation line running directly from the house's water main. The only way to turn off the water was to shut off the water for the entire house. I contacted the owner (the one who did the work) that morning and he said he would come out in the afternoon. Sure enough, he did come out and repair the leaking valve for free, which I appreciate. However, he said he would come back on Monday (this was Saturday) and put in an emergency valve as well as a weather box for the timer (they had installed a smart timer which I found out from the manual was supposed to be an indoor timer, but they installed it on the outdoor wall exposed to the elements). On Monday, I saw they had cashed the check, and I tried to contact the owner multiple times by email and his phone number. They gave me no other way to contact the company, as his cell phone was the same number as their listed number online. I tried to contact him on Monday, Tuesday, and Wednesday multiple times and never had a response. I found out from another irrigation expert in town when I sent pictures of the work that they had not put in a necessary pressure vacuum breaker assembly, which prevents backflow of the irrigation line water into the house water supply and also serves as a master shutoff and contaminant prevention. He said our house has contaminated water in the supply that my family and I have all been drinking this whole week. After multiple attempts to contact AZ Sunset Landscaping, they have not responded once. The phone number has a voice mail box that is not set up. I tried to file a complaint with the BBB but they said that this case is not in their "purview." I have absolutely no way to get recourse and I'm very upset about the whole thing. The expert I consulted to come repair the shoddy job that AZ Sunset Landscaping did said the correct breaker assembly that needs to be attached would cost an additional $800. I hope no one else ever used this company again.
Oct 7th, 2019