uBreakiFix - Phone and Computer Repair
-
1040 S Amity Rd Suite F
Conway, AR 72032 - 501-358-5950
Hours
Chamber Rating
-
Jordyn Barnett
My laptop hinge broke about 2.5 weeks ago and, as it was on a weekend and UBreak was the only vendor open, I made the drive from Russelville to Conway to get it repaired. I did this because when I called, I was told it could be done same-day. Upon arrival, I was then told it would take 2-3 days for the part to come in. Thats not the worst, and Im a student in need and already there, so I agreed. Three days later, I called back to check on the part delivery status. The technician then told me it would not arrive til April 1st-4th over a week after I was told same day. The 3rd arrives and I call once again to be told the part would not arrive until the 4th-15th. Let me reiterate I was told same day, then 2-3 days, and Im now being told it could be over 3 weeks since I went in for my part to arrive. At this point, I have already paid half. Since there is no longer the convenience of getting it fixed on the weekend (its been a week and a half), I ask to cancel the service and for a refund on what I paid for. The technician told me theyre unable to complete that, but that they would call me when my part has arrived. Fast forward to the evening of the 8th, it crosses my mind and I call back to check the shipping status (the tech told me theyre normally able to see it). I am then told they have had the part (for who knows how long) and I can come in the next day for my repair. Additionally, my original technician I had seen and who was familiar with my situation was fired. I made the trip from Russellville, and, while the tech I had was very kind, he was not made aware of my situation other than that the general manager had told their staff I would be receiving a discount. This was originally a $300 repair (the part is $40 on eBay), but I agreed to a $25 insurance policy to get $50 off. This made my total $250, tax, and a tank of gas in a crappy 2001 Ford with awful mileage. Not to mention having my laptop half broken, which was incredibly stressful as an IT and cybersecurity student. After over two weeks of hassle, lack of communication, and being outright lied to about my process, the best the manager could do was offer me $25 off, which doesnt even cover the insurance I was sold after tax (which I am promptly cancelling). I know UBreak is renowned in our industry for price gouging, and had they been honest, I would have waited for shipping off eBay and repaired it myself for $50. I am thoroughly disappointed, and will advise any of my computer science peers to avoid it at all costs, nor will I be returning myself.
Apr 9th, 2024 -
Jameelah Coley
Apr 6th, 2024 -
Alta Reed
Apr 5th, 2024 -
Inson Guerrier
Great service very nice very satisfied with my results !!!
Mar 29th, 2024 -
Pamela Hicks
Anna & Christian had me fixed up in no time! They are amazing! If you need something fixed quickly and efficiently give them a call!
Mar 20th, 2024
About
uBreakiFix - Phone and Computer Repair
At uBreakiFix Conway in Conway, AR, we specialize in electronics repair including: cell phone repair, screen repair, game consoles, tablets, and computers. Whether you need an Apple iPhone Repair, Samsung Galaxy Repair, Google Pixel Repair, iPad Repair, or Computer Repair, we can help.All of our repairs take place in-store and can usually be completed in about an hour. By choosing uBreakiFix Conway, customers are guaranteed that their device will receive a high-quality repair and fast service, for a lower price than anywhere else. With hundreds of stores across North America and millions of devices repaired to date, uBreakiFix is the undisputed leader in the repair industry.
Contact Info
- 501-358-5950
Products
- Android chargers
- iPhone chargers
- OtterBox cases
- Samsung cases
Services
- Computer Repair
- Game Console Repair
- iPad Repair
- iPhone Repair
- iPod Repair
- Smartphone Repair
- Tablet Repair
Brands
- Acer
- Amazon Fire
- Amazon Kindle
- Asus laptops
- Asus Tablet
- Blackberry
- Chromebooks
- Dell
- Google Pixel
- Hewlett-Packard
- HP
- HTC
- iMac
- iPad
- iPhone
- LG
- Mac Mini
- Macbook
- Macbook Air
- Macbook Pro
- Motorola
- Nexus
- Nintendo Wii
- Nokia
- ONEPLUS
- Playstation 3
- Playstation 4
- Samsung Galaxy
- Samsung Tab
- Sony Xperia
- Xbox 360
- Xbox One
Languages
- English
Specialities
- Game Console Repair
- iPad screen replacement
- iPhone Repair
- iPod Repair
- Smartphone Repair
- Tablet Repair
Questions & Answers
Q What is the phone number for uBreakiFix - Phone and Computer Repair?
A The phone number for uBreakiFix - Phone and Computer Repair is: 501-358-5950.
Q Where is uBreakiFix - Phone and Computer Repair located?
A uBreakiFix - Phone and Computer Repair is located at 1040 S Amity Rd Suite F, Conway, AR 72032
Q What is the internet address for uBreakiFix - Phone and Computer Repair?
A The website (URL) for uBreakiFix - Phone and Computer Repair is: https://www.ubreakifix.com/locations/conway?utm_source=google&utm_medium=gmb&utm_campaign=conway
Q What days are uBreakiFix - Phone and Computer Repair open?
A uBreakiFix - Phone and Computer Repair is open:
Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 7:00 PM
Sunday: 12:00 PM - 5:00 PM
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Q How is uBreakiFix - Phone and Computer Repair rated?
A uBreakiFix - Phone and Computer Repair has a 4.7 Star Rating from 450 reviewers.
Hours
-
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Ratings and Reviews
uBreakiFix - Phone and Computer Repair
Overall Rating
Overall Rating
( 450 Reviews )Jordyn Barnett on Google
My laptop hinge broke about 2.5 weeks ago and, as it was on a weekend and UBreak was the only vendor open, I made the drive from Russelville to Conway to get it repaired. I did this because when I called, I was told it could be done same-day. Upon arrival, I was then told it would take 2-3 days for the part to come in. Thats not the worst, and Im a student in need and already there, so I agreed. Three days later, I called back to check on the part delivery status. The technician then told me it would not arrive til April 1st-4th over a week after I was told same day. The 3rd arrives and I call once again to be told the part would not arrive until the 4th-15th. Let me reiterate I was told same day, then 2-3 days, and Im now being told it could be over 3 weeks since I went in for my part to arrive. At this point, I have already paid half. Since there is no longer the convenience of getting it fixed on the weekend (its been a week and a half), I ask to cancel the service and for a refund on what I paid for. The technician told me theyre unable to complete that, but that they would call me when my part has arrived. Fast forward to the evening of the 8th, it crosses my mind and I call back to check the shipping status (the tech told me theyre normally able to see it). I am then told they have had the part (for who knows how long) and I can come in the next day for my repair. Additionally, my original technician I had seen and who was familiar with my situation was fired.
I made the trip from Russellville, and, while the tech I had was very kind, he was not made aware of my situation other than that the general manager had told their staff I would be receiving a discount. This was originally a $300 repair (the part is $40 on eBay), but I agreed to a $25 insurance policy to get $50 off. This made my total $250, tax, and a tank of gas in a crappy 2001 Ford with awful mileage. Not to mention having my laptop half broken, which was incredibly stressful as an IT and cybersecurity student.
After over two weeks of hassle, lack of communication, and being outright lied to about my process, the best the manager could do was offer me $25 off, which doesnt even cover the insurance I was sold after tax (which I am promptly cancelling).
I know UBreak is renowned in our industry for price gouging, and had they been honest, I would have waited for shipping off eBay and repaired it myself for $50. I am thoroughly disappointed, and will advise any of my computer science peers to avoid it at all costs, nor will I be returning myself.
Jameelah Coley on Google
Alta Reed on Google
Inson Guerrier on Google
Great service very nice very satisfied with my results !!!
Pamela Hicks on Google
Anna & Christian had me fixed up in no time! They are amazing! If you need something fixed quickly and efficiently give them a call!
Overall Rating
Overall Rating
( 450 Reviews )Write a Review
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