Story Book Lodging
-
207 Spring St
Eureka Springs, AR 72632 - 479-981-1245
Chamber Rating
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Shannon Fitzwater
My wife and I rented this place through Airbnb. It was very obvious that nobody had come to clean it after the last guests. The bed sheets were dirty, dirt on the floors, hair in the sink and bathtub, and it smelled bad of gas. I get it - mistakes happen. We tried to be understanding after talking to the owner, Marcia. She said she would have it clean in an hour. My wife and I booked a hotel room for one night instead. We agreed to come back the next day to see if it was clean enough to stay the remainder of our trip. It was. So we stayed the next two nights there. This is where things really turn south. When we asked about our refund for the first night, Marcia said she will send a check instead of going through Airbnb. It took 3 weeks for her to send the check, and when it finally did come, she sent $70 less than what it should have been. Very terrible business practices. Please avoid booking this place if you can.
Sep 15th, 2022 -
Diana Z
My wife and I rented this place on Airbnb. The listing stated it had a hot tub but it didnt. The place filthy when we showed up. Dirty sheets, mud prints on the floor, hair in the bath tub Clearly nobody had come to clean it after the last guests. It also smelled bad of gas. The owner, Marcia, came over after we told her its not clean. She said she would have it clean in an hour. The place definitely needed more than one hour to have it properly cleaned. So, my wife and I booked a hotel room instead. Marcia asked us to come back the next day and see if we wanted to stay the remainder of our trip in her cabin. Reluctantly, we agreed. It was cleaned when we went back the next day. The rest of the trip was fine. However, when we asked about our refund for the first night, Marcia insisted she send a check for our refund instead of going through the proper Airbnb channel. We were nice and we said ok. It took 3 weeks for her to send the check. And when it finally did come, she sent $70 less than what it should have been. AVOID HER BUSINESS ALTOGETHER!! Horrible customer service and she will scam you!!!
Aug 27th, 2022 -
Craig Moore
Great cozy cabin feel. Nice and clean. Super friendly owner.
Jan 8th, 2022 -
Keith Carter
Sep 5th, 2021 -
Lynn Franklin
A bit too rustic for me.
May 17th, 2021
Contact Info
- 479-981-1245
Questions & Answers
Q What is the phone number for Story Book Lodging?
A The phone number for Story Book Lodging is: 479-981-1245.
Q Where is Story Book Lodging located?
A Story Book Lodging is located at 207 Spring St, Eureka Springs, AR 72632
Q What is the internet address for Story Book Lodging?
A The website (URL) for Story Book Lodging is: http://storybooklodgingeureka.com/
Q How is Story Book Lodging rated?
A Story Book Lodging has a 2.8 Star Rating from 8 reviewers.
Ratings and Reviews
Story Book Lodging
Overall Rating
Overall Rating
( 8 Reviews )Shannon Fitzwater on Google
My wife and I rented this place through Airbnb. It was very obvious that nobody had come to clean it after the last guests. The bed sheets were dirty, dirt on the floors, hair in the sink and bathtub, and it smelled bad of gas. I get it - mistakes happen. We tried to be understanding after talking to the owner, Marcia. She said she would have it clean in an hour. My wife and I booked a hotel room for one night instead. We agreed to come back the next day to see if it was clean enough to stay the remainder of our trip. It was. So we stayed the next two nights there. This is where things really turn south. When we asked about our refund for the first night, Marcia said she will send a check instead of going through Airbnb. It took 3 weeks for her to send the check, and when it finally did come, she sent $70 less than what it should have been. Very terrible business practices. Please avoid booking this place if you can.
Diana Z on Google
My wife and I rented this place on Airbnb. The listing stated it had a hot tub but it didnt. The place filthy when we showed up. Dirty sheets, mud prints on the floor, hair in the bath tub Clearly nobody had come to clean it after the last guests. It also smelled bad of gas. The owner, Marcia, came over after we told her its not clean. She said she would have it clean in an hour. The place definitely needed more than one hour to have it properly cleaned. So, my wife and I booked a hotel room instead. Marcia asked us to come back the next day and see if we wanted to stay the remainder of our trip in her cabin. Reluctantly, we agreed. It was cleaned when we went back the next day. The rest of the trip was fine. However, when we asked about our refund for the first night, Marcia insisted she send a check for our refund instead of going through the proper Airbnb channel. We were nice and we said ok. It took 3 weeks for her to send the check. And when it finally did come, she sent $70 less than what it should have been. AVOID HER BUSINESS ALTOGETHER!! Horrible customer service and she will scam you!!!
Craig Moore on Google
Great cozy cabin feel. Nice and clean. Super friendly owner.
Keith Carter on Google
Lynn Franklin on Google
A bit too rustic for me.
Overall Rating
Overall Rating
( 8 Reviews )Write a Review
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