KAY Jewelers

Recommend Jennifer, sold me 8k chain
Apr 4th, 2024

Apr 4th, 2024

Great customer service!
Dec 26th, 2023

We just came in and got a beautiful ring! Kyle was amazing! He was patient, kind, and very knowledgeable. We definitely recommend to anyone.
Dec 9th, 2023

Purchase experience of an anniversary ring for my wife from Kays: From the start and prior to purchasing, the lady did not trust me and would not allow me to hold the ring. I even joked about her not letting me hold the ring. After joking, she still wouldnt allow me to hold the ring. She was not friendly and was abrasive. However going against my better judgment, the ring best suited my wifes ring as an accent tracer band, so I went ahead and made the purchase regardless of her attitude. I waited a few weeks after they sent off to resize the ring and went to pick the ring up. The same lady assisted me again with the same short attitude and never once said thank you for the purchase. She handed me the ring and sent me out the door without asking if I wanted to inspect the ring. Well, I decided to inspect the ring regardless and prior to leaving the store. The ring had an obvious visual flaw where a section of diamonds sits lower than the rest and there was hair or fuzz stuck in other prongs. I brought this to the attention of the lady. She said there was nothing she could do due to the fact that my anniversary date was approaching too close and the fix would take too long. At this time, another employee suggested they try to request sending the ring off expedited. She was hesitant about doing so and returned with the answer that I would not be getting the ring back on time and to just wait. I will not be purchasing from Kay again. My wife and our anniversary deserve better than this.
Oct 29th, 2023