Holiday Inn Little Rock-Airport-Conf Ctr, an IHG Hotel

Apr 8th, 2024

Linemen and towels were clean, beds were comfortable enough. Breakfast was not bad but not great, breakfast bar was stocked and being tended to though. Cleanliness is lacking in other areas such as spatter and drip on headboard stained carpets, slight urine smell in bathroom upon checking in. Remote was not working, dirt, grime on phone and controls for ac/heater. I liked all of the dove soap products in bathroom and the tub and and sink appears to be clean well stocked with towels tissues and toilet paper. Ac was loud rattling squeaking noise all night. For the price charged it was acceptable but not really good. Lobby areas and hallways are clean and smell clean, indoor pool very clean. Breakfast is simple like cereal Raisin Bran cocoa pebbles oat meal in instant packets milk, juice from concentrate, sausage patties and biscuits(fast food quality) and eggs, that seem to be premade or part instant eggs. Coffee was good. So if being perfectly clean is not high on your list for a good hotel room then this place is good. But for me I just prefer surfaces to be grime free and bathrooms to be smell free. There is a restaurant called Bostons and a Waffle House right next to hotel so you can walk to those. And its right off 440 so it was very convenient. Ill stay again but I hope they step up the cleanliness in certain areas.
Apr 7th, 2024

Absolutely loved this hotel. The entire staff were so helpful and made sure everything was great during my stay. Thank you.
Apr 7th, 2024

Apr 6th, 2024

Today I was placing an order for my customer at this hotel. The customer has asked for the food to be brought to the door of his apartment and delivered personally. She has left me instructions. But when this black receptionist arrived, I asked her if she could bring my customer's order to the room and she just rudely responded that she just had to wait in the lobby and call the customer. I think that's not the way to offer DoorDash service that way. Respond selfishly and rudely. Her face seems uncomfortable with the presence of the food ordering service. She treated the people in front of me with kindness. I don't know if I have been discriminated against for being Latino and speaking another language. What I understand is a lack of respect, education and culture. These people should train them to learn how to handle service requests. Really terrible reception. It is the worst reception I have ever attended in a hotel to make requests for services. This behavior cannot be allowed to happen to anyone. It doesn't matter if you are white, black, Latino or another nationality. Respect should be for everyone equally. I will not understand the negative attitudes of these people at reception. A diploma is of no use if you don't have the most important things: values, principles and education.
Apr 4th, 2024