FCI Lender Services Inc

I usually do not do reviews but these folks are so bad. It never even occurred to check their business reviews before closing my loan. I guess I will add my name to the list. Every reason for not doing business with these folks FCI checks the box. Poor Customer Service, Bad service, slow on Pay-off uncooperative. These folks are Slow when you are trying to actually pay them. I have never heard something like that. We are doubling our efforts to pay these folks off early. If your lender says they use FCI don't do the loan. SAD.
Feb 7th, 2024

This is one of the worst companies to actually have to deal with and that's from both the lender and borrower side. Payoff demand statements take days to obtain, which costs the borrower additional money, but they do not care. From the lender side of things, they will make mistakes which opens you up for liability.
Jun 19th, 2023

One of the worst companies around! I had 2 loans with Park Place Finance. I believe they were using FCI Lender Services as their servicing agency so I was making interest payments to FCI. I mailed checks for my January 2023 interest payments on the 7th (deadline was 11th of every month). FCI intentionally processed my checks after the deadline. One of the checks was kept in Reserves until the 23rd of the month and not applied to my balance. All of this cost me over $3000 in default interest charges. I tried to resolve this with both agencies but encountered very rude people. Each agency was pointing fingers at the other and was never directed to someone who could truly help me.
Apr 4th, 2023

Everything about this company seems sketchy. Their letter head is gray scale and pixilated, to make online payments to a loan they want login info from your bank, inconsistent mail and communication. Do not recommend.
Mar 21st, 2023

Setting up the loan was easy. The portal is not very flashy but works just fine. It lacks basic features such as editing my information which was not a huge deal but a pain to have to call and sit on hold to update my address. I had issues with the auto-pay feature so decided to switch to my bank's bill pay early on and I am glad I did. The reason for the 1 star is due to the payoff of the loan process and issues with FCI applying an invalid late charge. Both of these events seem too convenient for me to think they operated unethically, or at a minimum, purposefully and by design to gouge for interest and invalid fees. The late charge only occurred once, and suspiciously on the last payment of my loan after requesting payoff information. After processing payments through my bank with bill pay setup on an automatic payment for the previous 15 months without fail, they claimed to have received a payment nearly a month late. I have documentation and proof from my bank the payment went out at the standard date and time, just like the previous 15 months but am still stuck with a hefty late fee. The more frustrating experience came when calculating and attempting to payoff the loan. The quote was valid for two days only and when asking for an updated amount and attempting to fund, FCI refused to provide wire instructions and instead stated it would take 5-7 days to get an updated payoff statement. I've never heard of such a thing. This essentially stalled things requiring me to pay another 5-7 days of interest. After the experience this past month or two I feel strongly this company is motivated to gouge you using unprofessional business practices. Up until that time I would have given this company 5 stars.
Apr 18th, 2023