Happy Collateral Recovery

Mar 23rd, 2024

This company came and collected our vehicle. Yes it was our fault that we fell behind on payments but we made that right with the bank. The woman that answered the phones answered the questions we did have which is why it gets the 2 stars. Thats where it turns.As a veteran I am very big on honesty and principle. Im not looking to get anything more than my property back. Our vehicle was cleaned out and not all of our items were returned to us and some of them had been broken. I understand not everything is going to be hand packaged and placed in bubble wrap and I understand not giving knives or weapons back but there was no need for glass items to be broken. Our Halo jump box and tire inflator was on the floorboard in its bag since that was the only way to drive until it got a new battery 2 days prior and my pregnant fiance was worried it wouldnt start without it even with the battery replacement. It magically walked away after they took the vehicle and now its just hearsay about whether or not it was there and since I dont have a picture of it there, theres no proof. Completely unacceptable for a business to just take what they want because they know theres no proof of it. If you happen to have them come to you whether its a tow or a repo, make sure to have pictures of everything so your stuff doesnt walk away.
Feb 7th, 2024

The lady the work there is very nice , one of the few yard that workers have good actitud
Nov 23rd, 2023

Unfriendly, rude, uncooperative, harassing people
Jun 21st, 2023

My car was picked up do to a parking violation on a Sunday, I call to see if I can get my car the same day and was told that I have to wait till Monday morning, so on Monday morning I call and they told me that I have to schedule an appointment for pick up. By this time my wife miss work and my kids couldnt make it to school. They told me I have to wait till 4:00pm, I ask if I could get an earlier time because I needed the car, so they gave me 9:00am, when I went to pick up the car, I told the lady that I wasnt gonna sign anything until I do an inspection on the car she didnt like that. When doing the inspection of the car i noticed a huge scratch on the left front bumper, I ask them about it, they keep saying that they never did that, they keep saying that they have to check the cameras to see if they did it. I take full responsibility on the parking violation and paid for the release of my car.BUT THEY HAVE TO TAKE FULL RESPONSIBILITY OF THE DAMAGE TO MY CAR..!!!
Apr 11th, 2023