Jules Berlin Agency Inc

Feb 15th, 2021

Sep 1st, 2020

My (soon to be) ex husband and I were clients for 15+ years. During the midst of my divorce, I was contacted by agent Cassandra to notify me I would have to re-insure my car because of a new address. I explained I was transitioning to a new place and still between the family home and a rental. I missed a few of her calls but we spoke twice by phone. She then sent me a new quote and in the span of 9 days (6 business days) went from sending the quote to cancelling my policy. I was traveling for work for 5 of the 9 days and was not keeping up with personal email. What if I had fallen ill or simply not available for 6 business days ?! After landing at the airport from my trip, and driving my car for the weekend to take my kids around, I found out I was uninsured because the agency unilaterally cancelled my policy. UTTERLY rude, impatient, unprofessional. The SVP of the agency then emailed me a terse note explaining all the ways I was wrong. Never an apology and placing all the blame on me.
Sep 28th, 2023

Ive been carrying business insurance policies (liability, workers compensation, rented equipment, and umbrella) through Jules Berlin for 5+ years, and over that time have had to make a few claims. I choose my agents because they give good advice and back me up in the claims process. Jules Berlin does both.
Jun 28th, 2020