Allstate Protection Plans / SquareTrade

Ken Vollenweider _{on Google}

Apr 10th, 2024

Horrible! Our LG refrigerator had an error code, called up Square Trade, they requested that we troubleshoot the problem ourselves. Square trade did not send a tech to investigate they initially requested us to unplug refrigerator, error code went away and came back later. So we called them back, we then were requested to unplug for 24 hrs. Error Code came back. Were now into our third day with no freezer or fridge. Square Trade then said its not their issue, the problem is a sealed system issue and directed us to LG. A tech came out the following Wednesday (10 days later) the earliest they could get here, and within 5 minutes identified the problem; a condenser fan motor had power to it but was not working. They will order the fan ( approximately two week wait for delivery) and will immediately install.
By Square Trade not sending a tech initially we had at least a one week delay in getting our refrigerator repaired. How long can you live out of ice chest?
The Square Trade people we dealt with were good enough (though each one had to get all of our personal info instead of using their own work order number) and we dealt with 5or6 over the first week. Horrible service!,

Reni Alva _{on Google}

Apr 9th, 2024

My claim was attended quickly, excellent experience with this company!

Ray Rosenberger _{on Google}

Apr 9th, 2024

Hard to make an accurate assessment until I have completely gone through the full process of the warranty. Still waiting a service call this Friday.

Carolina Goicoechea _{on Google}

Apr 9th, 2024

Quickly resolved our claim. Will purchase again!