Enterprise Rent-A-Car

Rude ,im not going to rant but very very rude service will never return to this location ! If you do not want to work QUIT
Jan 31st, 2022

STAY AWAY! INCOMPETENT!! All they care is about charging you.I thought they were good until they over charged me for a vehicle I was only able to use 50% of the time. Literally  Enterprise robs people they didn't even talk to me about charging MY ACCOUNT. Enterprise was unable to get us help while driving through AZ. Enterprise Road side assistance sent help to the wrong state! The next tire repair was 70 miles out and the spare ONLY GOES 50 MILES on a Chrysler minivan. And we're told we have to find our way to this repair shop that couldn't even take us in, mind you, it's was 4:30 AM when we called. 4 hrs later we're still waiting for roadside assistance. All cars are booked out that day in the nearest cities which were 3-5 hrs away like can they GET ANYTHING RIGHT. Unsat!
Apr 22nd, 2021

Worst Enterprise in San Diego!!! Bobby, one of the managers at this location is extremely rude and unprofessional!!! I would give this place zero stars if possible. If your okay with a smelly car that's dirty and not cleaned during Covid-19 then this is the location to rent from. Honestly wouldn't rent from these scum bars if the car was free to rent!!! Worst Enterprise in America!!! Shame on Enterprise for hiring awful workers at this Carlsbad location!!!
Mar 18th, 2021

Pleased in past but definitely not now! VERY POOR customer service! Rented from the Carlsbad (CA) Auto Center location. Confirmed they had the vehicle in stock 1.5 hours before renting. Re-confirmed availability a second time to ensure no problem. "You will have your choice". Did not have any in stock when I arrived. "Come back in an hour". Still none. "Go to Encinitas and they have one ready to go". Nope!  Waited there for ~ 1 more hour to clean vehicle. Then, vehicle was 1500 miles past oil change and oil warning light came on continuously. Returned early with complaint. Even responded to manager's text (Goal 100% satisfaction - please let me know about any issues). Several days later and zero response. So, since they sent an email asking me to post my experience, here it is.
Jan 5th, 2021

the blonde chick awesomely working that computer was the BEST! (sry I forgot your name) i was there on 3-11-2020. 9:30am. she went above and beyond the code of duty. will certainly go to that specific location (Carlsbad, Ca) in the future
Feb 10th, 2020