Homewood Suites by Hilton Carlsbad-North San Diego County

Choose this location since it was close to Legoland. Never have I ever been so disappointed with a Hilton Hotel before. The staff are unattentive to guest. I notified the breakfast host and guest services that a young lady had dropped the top to the oatmeal pot on the floor. The breakfast host put the top back on the pot. I said maam, this needs to be removed and she finally did. Needless to say my family and I didnt eat breakfast at the hotel again. I notified guest service that there were ants and roaches in my room. I was told that she would notify maintenance. Needless to say maintenance never showed up to my room. I had to ask for the trash to be removed daily and for the room to be serviced. I asked to move to another room and they were of course fully booked and other hotels in the area as well. A supervisor or manager was never available for me to speak with. At check out I was told by guest services that they apologized for the problems and would put 1,009 Hilton points on my account. ARE YOU KIDDING ME? I can care less about receiving 1,000 Hilton points!!! The management and staff need to get it together. I will never stay here again! Nearby activities: Legoland
Apr 10th, 2024

Apr 8th, 2024

Apr 8th, 2024

I recently stayed at this hotel and had a mixed experience. Despite requesting an early check-in, communication was lacking, leaving me waiting for hours. Upon entering the room, I was disappointed to find stained mattresses and a lack of sugar for my coffee. Navigating the hotel was inconvenient, as the single elevator was far from my room, and I had to trek for coffee each morning. Additionally, my keys were inexplicably deactivated, causing unnecessary disruption to my family's sleep. Overall, while the hotel has potential, improvements in communication, cleanliness, and convenience are necessary for a more enjoyable stay. Nearby activities: Lego land, flower garden
Apr 6th, 2024

Nice rooms with a kitchen with a full size refrigerator and two burner electric stove ,toast , coffee maker and free Continental breakfast daily...beds are comfortable and there's an outdoor pool and Jacuzzi a workout room..staff is always polite and friendly.
Mar 28th, 2024