The Right Choice HVAC

Dont waste your time
Nov 4th, 2023

Aug 29th, 2023

DO NOT DO BUSINESS WITH THESE PEOPLE! Warning: these people are out for a fast buck and do shoddy work. They use high pressure from the initial call and first visit. The person answering the first call wanted to be sure we were ready to do something because they like to install the very next day. The two guys who showed up seemed to know what they were doing, but also insisted we commit on the first visit. We agreed to install a new heating and A/C system and the installers came the next day. They finished that day, but were hard to communicate with and were sloppy, leaving debris around the yard and driveway. At first the heating system seemed to work, but a month or two later, it would shut off shortly after coming on. We called TRC and a tech came out. He claimed that our house vents were too small for the new heater. I complained to the manager because they should have known that before installation. She apologized and gave us a discount for installing the new vents. The crew came out and spent most of the day replacing our vents. All was OK until hot weather came in July. We turned on the A/C and all seemed well for a few days until we discovered a water spot on our rug in a bedroom near our hallway heating/air closet. Our home insurance company sent out a leak detector company that found water dripping profusely from our system that got under the carpet and hallway wood floors. I called TRC and raised cane. They sent out two reps the next day and found that our A/C coil was shot. Call us wrong, but if we paid for a new heating and air system we expected everything in that cabinet to be, well, new. Oh no, said the owner of the company. He said they looked at the coil and, although it had some rust on it, it seemed OK. We were trying to save you money he claimed. He did apologize, but added it was just bad luck. He offered to install another coil at a reduced price but refused to do anything about our water damage. We told him we didnt trust him and that he would never touch the system again. Soon after, he sent us a text again apologizing and saying he would stand by us. No thanks. The company took advantage of us once too often. We hired a reputable firm to come and fix everything. They quickly found that the coil was not level, the vent in the cabinet was poorly sealed and the outdoor A/C unit was backwards. It cost us a considerable amount of money to have those items fixed when the job should have been done correctly the first time. The Right Choice? Hardly. The company should be named The Worst Choice. Youve been warned.
Jul 31st, 2023

Crooks
Jul 20th, 2023

We got 5 estimates from different companies before we chose "The Right Choice Heating & Air". In comparison to the other contractors we spoke to they were at the top of the list with their knowledge and professionality. Sean and Michael gave us a great system at a price that was significantly less than the only other contractor that was as knowledgeable as they were. They scheduled their crew to be at our home for the installation within 3 days. Within 3 days after that they had installed the new AC system and replaced all the ducts in the house. Their crew was on time, courteous, clean and professional. They saved us well over a thousand dollars from the next quote. We couldn't be happier. Service: Install AC
Feb 20th, 2023