Golden Gate Moving & Storage

May 30th, 2018

Recently our neighbor used Golden Gate Moving and Storage to move up near Colfax. The truck driver got stuck when he drove off the shoulder of our private road. He called a tow truck to help him get back on the pavement and in the process, damaged a tree and took out part of our corral fence. Numerous emails and calls to the so-called President of the company resulted in assurances it would be taken care of. Weeks later and he still has not gotten his insurance company to contact us. Had to turn it over to our own homeowner's insurance. I've worked with a number of moving companies and have yet to find one the is reliable and honest. This one is no exception. Would give it no stars, but that option is not available.
May 19th, 2018

The moving agent we worked with, Allen was very helpful and responsive.
Aug 31st, 2017

May 6th, 2017

I have never had my personal effects treated with such disregard in my life. Upon delivery, there were dozens of damaged items, crushed boxes, and missing items. Items had been literally dumped into boxes and sealed shut. No packing, no wrapping. GGM&S is the local Allied Affiliate for the SF Bay area. Allied undercut the estimate of two other moving companies by $3-4k but if I had to do this all over, I would have paid the extra money. To begin with, Allied couldn't get a driver assigned to our shipment so instead of my stuff being loaded on to an Allied truck, it was loaded on to some shuttles and brought back to their warehouse for storage until a driver could be located. Our delivery window came and went without a driver remaining assigned. We'd had several assigned, but the drivers backed out. The initial amount offered by Allied due to the delay to cover incidentals is a totally laughable $350. But I kept pushing and got to four figures. When the driver finally arrived nearly two weeks beyond our delivery window, many of the moving boxes had visibly been crushed. Each box opened had at least one item broken or damaged. Additionally, some items never even made it and had gotten stuck in a different warehouse. When they were finally delivered, they too, were damaged. If there was one bright spot, it's that the staff was always friendly, courteous, and willing to help. Though, I suspect that will change when I contact Allied corporate about this affiliate and the poor job by the packers.
Sep 29th, 2018