Bay Club Marin

Dirty, Crowded and Outdated
Apr 4th, 2024

Had to say goodbye to Bay Club after 7 years, and honestly, enough was enough. The customer service? Pretty much a nightmare. Imagine walking in and getting greeted by nothing but attitude at the reception - yeah, not the welcome you'd hope for. And let's talk about the place itself; it's just not up to snuff. We're talking about a gym where clean seems to be a foreign concept, and there's always a shortage of towels in the women's locker room, Then there's the equipment situation - treadmills that are more often out of order than working, and don't even get me started on the basics they're missing, like straps that I asked for years. All this wouldn't sting as much if the membership fees weren't sky-high. But they are, and it just doesn't add up to good value or service. So, I'm out. Can't say I'd recommend it to anyone else, either.
Mar 23rd, 2024

Mar 12th, 2024

xn
Feb 27th, 2024

Mold in the men's sauna under wooden floorboards and drainage blocked with buildup. This is directly related to the lack of basic sanitation of the club. Wouldnt be surprised if the wet mil-due smelling carpeted flooring also has mold. Equinox prices with a 24 hour fitness experience. Health club that lacks basic sanitation practices and puts us all at risk for serious mold sickness. Does this place even change the water filters? Most likely not. They even have trouble getting towels on shelvesan amenity members pay for through increased dues; but the cost doesnt justify the poor experience. Nothing new, they have had consistent problems that do not get addressed and its been this way for years. New managers every 6 months with false promises of changes to the current deterioration of the club. Im sure a new gm will respond with sorry for the recent experience, let me tell you of our plan to make things better. But its not recent, its been like this for years and there wont be any changesThe fact that they cant even keep the facilities clean shows how much they care about its members. Standards have been cut as profit over members is the status quo.
Mar 12th, 2024