AAA Costa Mesa Insurance and Member Services

Wish I could give zero stars.
Apr 4th, 2024

Apr 4th, 2024

Could in no way have been better.
Mar 22nd, 2024

Came here for vehicle registration. Customer service was great and it took no more than 5 minutes.
Mar 16th, 2024

Shady people here. I needed to get insurance and at the time it was the "cheapest" for me at $330/m, I assume because of an accident on my motorcycle which I was not at fault for. I was in a rush and didn't care because I needed insurance. The man I spoke to asked me if I wanted the roadside assistant as well and agreed because why not? I've only ever heard great things about it. While signing me up the POS asked me if I had anyone I wanted to give free AAA roadside membership to as well. Thinking this is cool I said yes. Gave him my friends name and he told me all done. Thought nothing of it. I finished the paperwork signed and sent it back. Well apparently because I gave him my friends NAME he added him to the excluded list on my insurance without telling me that he was going to do it. Tried to call back couldn't get a hold of the POS that I spoke to. Whatever I thought that's that its my fault for not reading the contract. Well nope. I haven't had a single accident and only had one accident which was not my fault and over 2.5 years ago. SOMEHOW my insurance has increased from $330/m to $365/m after just 4 months with a renewal offer of $385/m. How in gods name does that make sense? I am almost 30 and I drive a freaking PRIUS FFS. I've tried calling to cancel and was told that it would be a 10% FEE for what is owed on the balance. Well I said ok lets do it and was told I would have to pay $480 on a total balance of $1000 how in the hell does that math add up? Never ever going to recommend their dog insurance to anyone. Go with Geico, Wawanesa, Mercury or ANYONE. You will get a much better quote and no shady business practices. 1/30/24 Cancelled and paid my final bill 01/10/2024. Received a call today 1/20/24 saying that I still owed $245. Said i paid it and was told there was no payment. Check my bank statement and saw the withdraw and informed her and then magically did she see the payment made 1/1024. Told me it was applied towards my regular membership on accident. what????? I asked if i could get a receipt and she told me that they do not give receipts or payment confirmation. She said my bank statement is my receipt. what???
Jan 16th, 2024