Newport Harbor Animal Hospital

Dr Bates is very knowledgeable and thoroughly explains what the plan is for our dog, Ryder.
Apr 7th, 2024

If you care about your pet or your bank account avoid Newport Harbor Animal Hospital at all cost. Every interaction and/or transaction I've had with NHAH is an almost comical parade of errors, and then they take it personal when you patiently try to straighten out an issue with them, for example, them charging your account for someone else's pets procedure or visit for the fourth and fith time. I could honestly list a dozen plus instances where they have screwed the pooch as it were, but what's the point, just go someplace better for your pet and for yourself
Dec 21st, 2023

I was recommended to Dr. Ashbran by an employee at Irvine Specialty Hospital (Blue Pearl). I had just found out my cat of 15 years had IBD (previously diagnosed), which had progressed to cancer. The staff at NHAH tried their hardest to assist me, and my family with her end of life care while working with Dr. Tanzey at Blue Pearl. Dr. Ashbran sent me and my family a HANDWRITTEN sympathy card. When I worked in a small veterinary clinic in the mid to late 90's, I drafted, and signed the sympathy cards to our clients. This is a hard field to be in, especially during pre and post pandemic. My family and I still joke that if you need a qualified human doctor, call the vet! After the loss of Bella my boyfriend surprised me with another kitten he named, "Willy". Even though I was not financially or emotionally ready for another animal, Dr. Ashbran and the staff have been super helpful, patient and responsive to my concerns. Please be patient and kind to any employee in the Veterinary field - most of the negativity that occurs in this field is out of care, concern, and compassion for your "fur baby". Most importantly, use common sense. I definitely recommend Dr. Ashbran and NHAH!
Jan 20th, 2024

I'm deeply saddened and disappointed by the way my senior dog and I were treated at Newport Harbor Animal Hospital these past few days. The front office staff were discourteous, unempathetic, bent the truth, and were more focused on their own feelings than those of my distressed pet. They lacked attention to detail and neglected to address the concerns about the severity of my pet's pain. Even the vet who treated my pet - Dr. Osborne - was condescending and appeared more interested in her treatment plan and diagnosis than the well-being of my dog, She additionally brushed off any input I had about my 16 year dog and admittedly failed to conduct a thorough examination of her, therefore unable to adequately gauge my pets pain level. Dr. Osborne also provided me with contradictory information about my pet's condition. She advised me to take my pet immediately to the neurologist (she did tell me to make an appointment but didn't sound urgent about it) if case worsened, but then condescendingly contradicted herself by asking if I remembered that the treatment would take several days to work. She likes to say remember I told you. This was incorrect information anyway as treatment plan should not have taken over 24 hours to take effect. Furthermore, she even tried to shame me financially. When finally trying to get a second opinion from a new vet, she attempted to shame me there as well. Thankfully it didnt work. Overall, this is a bad practice with a lack of care, thoughtfulness, and possibly knowledge. Dr. O did not see the urgency of my senior dog's case, did not treat it as an emergency, and sadly it was. I strongly advise against visiting Newport Harbor Animal Hospital. Side note- the technician failed to administer PAIN medication properly and it was found stuck in her tooth. Also, when I picked her up, after suffering silently all day, I noticed her little bottom and tail had dried feces stuck to it. I was unable to clean well as it was too painful.
Jan 1st, 2024

In November 2021, Dr. Mark McDaniel with the help of the staff at Newport Harbor Animal Hospital and consultation from some of the other vets there saved our doggy baby Lily from pericardial effusion and transferred her to Pacific Care Pet Emergency since Newport Harbor was not open 24/7 to handle a case like Lily's. Nevertheless, they stabilized Lily so that she could be brought to 24/7 emergency care at Pacific Care and identified the pericardial effusion. Lily lived fighting off the associated non-preventable heart disease for another nearly 2 years. Thank you so much, Dr McDaniel and everyone else during that period, from Beach Paws Pet Salon that brought her after she collapsed during grooming, to Pacific Care and Coast-to-Coast Cardiology for bringing Lily to a point where she could come home, have a good quality of life, and live for another nearly 2 years.
Dec 30th, 2023