Farmers Insurance - Darcee Bramlette

Positive: Professionalism, Quality, Responsiveness, Value
Feb 6th, 2022

I had THE most positive insurance experience this week, ever! I was able to make an appointment that day and get all my insurance changes made the same day. Darcee is personable, quick to respond to my texts/emails whenever I have had questions and most importantly she explains things well. In addition, her mother also works as an agent in the office and together they made my insurance experience a positive one. I will highly recommend her to anyone looking for a knowledgeable and personable agent.
Aug 16th, 2021

What a surprise. I thought I would the first negative review. I had been with Linda for over 10 years, but when you put payment on auto, who needs to check rates and so forth. I added renter insurance last year, but did not need it anymore, so I took it off. My insurance went up very high. That is not the problem. I called in Dec, left a voicemail, but got no call back. I thought, maybe it is the holidays, so I called back 3 weeks later, and left a voicemail, and still no call back, and It has been another week. Go find another agent, and even a different insurance.
Jan 20th, 2020

I do not know the agent, but it was sad to read the stories of your experiences. I am an insurance broker and I have always put my wonderful customers first. I used to work for that company for 29 years. I am now an independent agent/broker. The greatest discovery since leaving that group was how competitive I had become. I have saved their previous policyholders hundreds in premiums, and am very happy to do so. I hope that you have since found an acceptable company and agent.
Sep 18th, 2019

After 20 plus yrs as Farmers clients we had an auto collision claim, the individual that rear ended me was also a Farmers client. From the onset Farmers has been taking care of Farmers. What appears at this point to be a simple collision has taken 3 months to manage & it is still not done. At the insistence of Farmers I took countless pictures & uploaded them on their app, I spent countless hours chasing the claims staff down & was lied to repeatedly on the status (the second claims adjuster admitted I was lied to). They do not care about the consumer on bit.The other party that rear ended me refused to cooperate so Farmers made it my problem.  After finally agreeing to have the vehicle repaired I was told all the time & effort I had dedicated to upload the pictures was a waste of time & I had to spend 1/2 a day at home waiting for a Farmers claims adjuster to duplicate all my efforts. He laughed when he arrived at my home & said "yes it is duplication of work", "not sure why you were told to use the app" and then he came to the same conclusion as my original estimate.   We are now 3 months into this hell & I was finally given permission to have the vehicle repaired & was told to pick up my rental vehicle at Enterprise Rent-A-Car which turned into another disaster. We own a high end SUV & they rented the smallest vehicle in the Enterprise Rent-A-Car fleet.   Run do not walk away from Farmers, they will gladly take your money but when you need them they won't be there for you.
Oct 14th, 2018