REI

Great store if you planning an outdoor adventure. They have everything for hiking,cycling, jogging,camping,shoes, clothes, water containers, coolers, bug spray Everything! Plus a good selection. The stuff you buy here is quality stuff too !
Apr 6th, 2024

I'm writing this review with a heavy heart, as I've always believed and cherished REI as a reputable and customer-focused brand. Ive been a dedicated member of REI for many years and had up to this point consistently been treated with respect and kindness. Yesterday, however, my faith in REI was entirely shattered due to the overwhelmingly disappointing interaction I had with store manager, Kim. On my recent visit to the store to return a Yamaha system rack for behind the car, I found myself in a situation I would not have imagined. Kim refused to honor REI's return policy, showing a surprising lack of understanding and respect towards a long-standing customer like me. To make matters worse, not only was the return policy overlooked, but I was also denied a basic customer service requirement - a printout of my receipt. When I requested Kim to provide me with a printed copy, she outright rejected my request without giving it a second thought. This negligence further magnified my unsatisfactory experience. What truly upset me was not just the refusal to uphold the return policy, but the distinct rudeness and unprofessionalism that Kim displayed during our interaction. The level of incivility was completely at odds with the decorum I've come to expect from REI over the years. Such an attitude is not just unbecoming of a store manager, but it reflects very poorly on the REI brand as a whole. Despite claiming a 100% satisfaction guarantee on their online platform, my experience with REI and specifically with Kim, was nowhere near satisfying. A complete contradiction to such a bold claim, it questions the integrity of REI in honoring its stated promises. This is a plea to REI to look into the matter and ensure that no other customer goes through a similar negative experience. The REI that I've known and loved for their exceptional service and customer respect can, and must do better. I sincerely hope my feedback will prompt a thorough re-evaluation of staff behavior and adherence to customer satisfaction policies. It would be truly regrettable if such an isolated incident were to tarnish REI's hard-earned reputation.
Apr 2nd, 2024

On 3/23, I went in to the Dublin REI and asked for Julian. Dorn asked me why? I told him that I had been speaking with Julian on the phone, and he suggested I ask for him when I was in the store. I also said I preferred to speak in Spanish. Dorn then motioned with his hands to leave because nobody there spoke Spanish and actually said get out of here. Dorn has no business working with the public and it is shameful for REI to condone such racist behavior. Richie handled my transaction without incident, but Im very disappointed with REI allowing Dorn to represent them so poorly!
Mar 25th, 2024

Great selection of shoes and clothing. Best deals if you become a member. Highly recommend.
Mar 22nd, 2024

I wouldnt even waste my time writing about what an awful service I received today in this store . I would just say they have the worst customer service in checkout and return. I will never return to the store for sure.
Feb 27th, 2024