Semper Solaris

Kristopher _{on Google}

Jan 26th, 2024

I spoke with Mark Ivory. He is awesome. Really explained everything in detail. Not your normal solar rep. I have ran into some pushy ones. Mark took the time to review everything with me. Thanks

Kathleen Lynch _{on Google}

Jan 8th, 2024

EXTREMELY POOR CUSTMER SERVICE!!!!!
I will now share highlights:
-Installer lost check for over 20K. I had to close checking account and it took over 6 hours to reroute all monies going in and out of this account,
--Also, my solar production is not being reported to me. They explained that my Enphase Box (located outside) was "FRIED" when I had a power outage and it now needs to be replaced. Incorrect wiring? Faulty equipment? Who knows.
- Also, damaged gutters that cannot be fixed and need replacement.
- Also, NON-Compliance with my HOA.
- Also, In general CUSTOMER SERVICE RARELY DOES WHAT THEY SAY THEY WILL DO. I HAD TO FOLLOW UP MANY TIMES, CALL BACK, ASK FOR WHAT WAS PROMISED ..........I have been passed from person to person!
I find it extremely distasteful when a company waves the flag and promises excellent customer service and DOES NOT DELIVER.
Currently I am waiting to hear back from them regarding turning my system on and as usual was promised I would be contacted later the same day. I have not been contacted - this is par for the course and as I mentioned I am still waiting to resolve the damaged gutter issue and Gateway box replacement.
Also I just received a notice from my HOA architectural committee stating my solar is not in compliance with their standards. Semper agreed to these standards by signing the HOA Solar Rules and Regulations. I am subject to fines if this is not corrected. I just contacted Semper and I am waiting to hear from them. I am suppose to have one conduit and the conduit should be painted to match the house color. (see picture)
Javelle at customer service told me that it would be impossible to change my conduit from two to one. My HOA wrote a letter on my behalf stating that IF SEMPER DOES NOT COMPLY WITH HOA AS AGREED TO SEMPER WOULD BE BANNED FROM DOING ANY MORE BUSINESS IN MY REYIREMENT COMMUNITY, ( a DEL WEBB retirement community), Suddenly they were able to fix this problem and I received a phone call that afternoon - AMAZING!
I will update this review, if and when these MANY problems are fixed.
UPDATE: My system has been turned on.
UPDATE: I had an appt. to begin to remedy the HOA Non-compliance issue. They did not show for the appt. I am currently trying to reach them.
UPDATE: I left a message and an email. I was told they double booked my appt. They did send someone out later the same day. The gentleman was prepared to paint only and I explained the need to change the conduits as My solar is NOT in compliance with my HOA. Nothing was accomplished today. I am waiting for a phone call from Javelle tomorrow on May 10th.
UPDATE: It is May 10, after 4pm. I have not received my promised call back today.
I will update my review when my Enphase Box, gutters and non-compliance issues have been fixed....
Non-compliance issues have FINALLY been fixed. My HOA sent them a letter stating that they SEMPER SOLARIS would be banned from installing in my retirement community if they did not fix the NON-Compliance issue.
Still waiting on the gutter and the Enphase Box.
UPDATE: I am still waiting on the gutters on May 28th. I had an appt to fix gutters and the guy did not show up. I called and Semper customer service said the guy had "an equipment failure" and they rescheduled me for next week. Semper should have called me, Par for the course.
Update: gutters completed today 6/1/22.
Also, waiting to schedule replacement of Enphase Box that was "FRIED" during a brief power outage.
IT HAS BEEN ONE THING AFTER ANOTHER!!!!!!!!!!
I will keep you posted....
UPDATE: the box has been replaced on 6/15/22.
I signed my contract on Jan. 18, 2022 and finally I am done with them on June 15, 2022.
To wrap it up in a few words. Incompetence, carelessness, rudeness, lying to get your business.
This was the ABSOLUTE WORST EXPERIENCE I have ever had doing business!
I DO NOT RECOMMEND!

Mike Butcher _{on Google}

Nov 14th, 2023

Semper Solaris was amazing especially Mark Ivory our salesman. Id recommend them to anyone who wants a great product installed properly and with excellent customer service.

Cameron Rentch _{on Google}

Nov 12th, 2023

Great company. Veteran owned and operated. Mark Ivory was my rep. He was very helpful, professional and diligent. Definitely use this company for Solar!