Clean Earth Restorations

Fang Li _{on Google}

Dec 30th, 2023

Ricardo took over a project from another team that didnt do the window flashing correctly. Ricardo explained to me in detail the process involved and was proactive in addressing any questions or issues I had. He communicated with me consistently and even late in the evenings to keep me updated on the repair progress. Hes very detail-oriented and has a strong QC mentality. Highly recommend himI wish everyone could have his work ethic and patience!

Arnel Nacino _{on Google}

Oct 18th, 2023

Thomas Castillo and his team were top notch! I called in Clean Earth Restorations to take over a flooding repair and reflooring job started by another company. Once Thomas and Clean Earth Restorations took over, progress on the repairs to my flood damaged home picked up pace and I very quickly felt assured that my home repair would be in good hands. Im very satisfied with the way everything turned out. Great job, guys!

Leslie Hahn _{on Google}

Oct 16th, 2023

Clean Earth Restorations came recommended by my insurance company. The day I reported my claim they came out within an hour or so and dealt with my water leak. The mitigation team was phenominal. I was thoroughly impressed. I also used Clean Earth for my reconstruction and am so happy I did. The results are fantastic. I want to especially thank Shawn Diebel who prepared my estimate, and Thomas Castillo who managed my job. I still feel overwhelmed and humbled by the excellent/personable service I recieved...from ALL of them. Literally EVERY single individual who assisted me was courteous, knowledgeable, informative, patient and highly skilled. Thank you to Janet in accounting who kept track of it all and sent me this link. Sending all of you major heartfelt grattitude! You folks not only restored my kitchen, you gave me a fat booster shot of the best customer service ever.

Keinangst _{on Google}

Oct 3rd, 2023

We had a terrible time with Clean Earth. We had high hopes as we have exceptional insurance that recommended we use them. We also had amazing contractors on the past two jobs that we had done in our home. Unfortunately, this experience was anything but great.
The pack in/pack out folks were amazing as were the people who came and did the final touch-ups at the end. However, the plumbers filled our house with gas the SECOND time they were called just to hook up the washer and dryer, and the flooring people were impossible to get in touch with, listened to nothing we asked for, and were unbelievably slow... often having only one extremely slow person there at a time even though we had stressed that we had a hard deadline everything needed to be done by.
The most difficult part of this job, though, was our project manager. He was terrible with communication and often condescending and dismissive. Since communication was primarily over text and it can be hard to tell true motives or nuances in intent over text, I tried to talk to him in person about some of the problems we'd been experiencing. We barely started our conversation when he walked out because he didn't like what I had to say. Unreal! I've never dealt with someone so unprofessional.
This was a difficult time in our lives for many more reasons than just the slab leak and damage from it that needed to be fixed. I can say without question that Clean Earth contributed to making that difficult time far, far more challenging than it needed to be.