loanDepot

Hanna Park andJean are extremely nice agent, the best costumer service ever. They are very professional and kind. But the really PROFESSIONAL, KIND AND FRIENDLY ARE RICCARDO WARLOW AND HIS CREW, JULIANA, ANNMARY, RAQUEL AND ANGELA . THANK YOU SO MUCH ALL OF YOU
Oct 31st, 2022

Where do I begin? The first red flag talking to the agent Jeff Cha and getting frustrated with someone who is over talking you the whole time. Misleading me on how qualified my loan looks. The 2nd red flag is they made me pay for the appraisal BEFORE it went into underwriting. The 3red flag is 2 weeks go by leaving several messages and no return phone or emails. Needless to say my loan was not approved and I was out $500. Even the loan officer I talk to believe his name Eric tells me he doesnt know why I was charged for the appraisal before the loan was approved so I asked him can you refund the money he said no Im sorry. Its funny all this happened after my loan was approved and locked then the rates went up the very next day.
Oct 18th, 2022

Loan Depot is horrible from BEGINNING to END. My online HELOC journey began in January and took over 2 months before I ever received the funds. I was led to believe I could get $40k more than what I asked for, even with me being up front with my finances, debt to income ratio, etc. Ended up speaking with about 20 different people throughout the whole experience and only about 3 of them even knew what they were doing. My biggest issue came in the manner of the way I received the funds (wired to your personal bank account) ;however, if you don't need the money right then, it takes a week to two weeks to get in loan depot's system in order for them to send you the paperwork necessary to know where and how to send the money back. Guess who's responsible for paying the interest on that money in the mean time, bingo, YOU. Got the situation escalated and now supervisors using my call logs for training purposes but I still have to pay the interest on the money when they admitted they were wrong and weren't clear and up front from the beginning as in the time frame and how to send the money back even with me calling and asking several times. So now I'm looking stupid and had to pay over $2,500 out of my pocket so I won't be charged further interest. Highway robbery and a ripoff. RUNNNNNNN !!!!!!!
Apr 15th, 2023

Oct 3rd, 2022

Amazing staff: friendly, prompt, caring and professional.
Sep 9th, 2022