PetSmart

Update-3/10/24 Brought our dog back for his grooming & Grooming Dept Mgr Sabina felt it would be ok to instigate me upon cking in. I waited until I got back home to call her & inquire why she felt it was ok to stir the pot about our last visit when she already knows Im not happy. Funny- she only addressed his teeth not being brushed. She Guaranteed that his teeth were brushed at his last appt. I ignored her unnecessary comments. But she made zero mention of our dogs injury to his private part at his last grooming appt by Groomer Brenna D. (I have pics of his injury) Her response was that I shouldnt bring Buddy back and that I complain after every grooming-Which is NOT TRUE. She told me to call the Store mgr tomorrow. Weve been bringing our dog here for 11 mths. Never had a problem until our last appt. Guess she should sharpen her mgmt customer service skills. She should be Apologizing, instead of calling me a liar. My 22 yr old Son is a witness to our dogs injury & my phn conversation with Sabina on 3-10-24. Im really disappointed in PetSmart Encinitas. When we went to Pk up our dog-Sabina was not there. A male employee brought us our dog & we left. I paid full price online. NEVER have they ever apologized for my dog being injured! My dog was cut on his private part during the grooming and I was not notified. His teeth werent brushed as paid for with no explanation
Mar 8th, 2024

My dog blueberry and cat itachi love the staff and always have a wonderful experience at the petsmart hotel. The staff is extremely friendly and communicative. I always know that my pets are in great hands!! They go above and beyond, and I highly recommend it!
Jan 26th, 2024

Expensive but a great place
Jan 13th, 2024

My dog seemed to enjoy his stay. The staff was very friendly to me and answered all my questions without hesitatuin.
Jan 12th, 2024

Always a friendly welcoming and nice selections.
Jan 1st, 2024