Big B's Plumbing of San Diego

TK Clemons _{on Google}

Apr 19th, 2023

Of course there is no convenient time to have a plumbing issue. So, a Saturday when the husband is away on a golf trip with the boys was inevitable, right? I heard the sound of water running in the walls. No water was running that I could find. Something was not right and I knew it. I called a well known plumbing company describing my situation and they said they couldnt get anyone out until Tuesday. That wasnt working for me. I Googled emergency plumbers and Big Bs had the highest ratings and lots of them. I was hesitant to go with a company Id never heard of but gave them a call. They said they could have someone out that afternoon and sent me a picture of the tech who would be arriving with a short bio. I was lucky enough to get Ryan Witowich. He quickly and professionally diagnosed the issue (slab leak) isolated which pipe was leaking, showed and explained everything in terms I could understand as he did his job, and talked to my husband so we could make the decision on how best to move forward with repairs and ensured we were stable to use water through the rest of the weekend. We had a team of about 10 show up punctually Monday morning to begin work to replace all of our pipes and get them off the slab. These guys are amazing! They knocked out the whole project in under a week with drywall and stucco guys done, and everything cleaned up. Everyone we worked with were absolute professionals. These are 100% the people you want when you have a plumbing emergency.

Chris Barnard _{on Google}

Nov 18th, 2019

What a pleasure having Brian from Big B's fix our broken faucet, I cant even communicate how helpful, friendly & professional he is.
We received a text message immediately following the service request woth our property manager, it showed a picture of Brian and some bio info - what a great touch! I imagine that communication makes people like single Moms or elderly residents feel safe knowing who's going to be knocking on their door.
Brian arrived within 1 hour of our emergency call - we couldn't even find the main water shutoff before his arrival - quickly diagnosed and resolved the problem.
He explained everything in detail and let us know it would require a 2nd visit to complete the job after needing to order a part.
Again, Brian quoted us a day & time, arrived part in hand at that time, and fixed our antique faucet.
Cant say enough good things.
From the prompt appointment times, text message notifications, to the quality workmanship and attention to detail, I will recommend Big B's to anyone & everyone I come across searching for a plumber - in fact, I just did so on Nextdoor.