PLEATS Dry Cleaning & Fine Tailoring

I dropped off my item for dry cleaning and it was ruined afterwards. I was told to get in touch with the manager, Lou. I called but couldn't leave a voice mail due to the full mailbox. I've texted and emailed and have heard nothing back. I'd avoid this place at all costs with anything you value. Service: Dry cleaning
Oct 31st, 2022

Always closed. Tuesdays, Thursdays...anytime you go, sign on door returning 3 hours later. Closes early and opens late on Saturdays. If you need good service or something on time, how elsewhere.
Aug 30th, 2022

Brought in a jumpsuit that required alterations. The results were fantastic and the job was done on time. Very reasonable prices. This is now my go-to stop for any future alteration and dry cleaning needs!
Jul 3rd, 2022

What an amazing dry cleaning & service company. Customer service is beyond impeccable, prices are absolutely affordable and, turn-around times couldn't be more acceptable. 5 Stars isn't enough to describe this business.
Nov 23rd, 2021

Hello all. I am not one to post reviews regularly. I truly believe that sometimes people have bad days and I don't take things personally. I have been a customer of Pleats for more than 7 yrs. maybe even close to 10 yrs. During this time of course mistakes have happened and they were either resolved or I ignored them and continued my patronage of Pleats, home delivery service and on site service. I will say that my recent experience with them has convinced me to move on, never to use their service again and write this review, as a warning to other people that may be considering using their services. Incident #1- I dropped off some items for dry cleaning at the San Marcos store. When I picked them up, I was notified by the cashier, that one of my items was not there and they will be receiving it soon. We identified the item which was a very expensive linen shirt, and she assured me that it would be found and I would be notified. Weeks passed by and 0 notifications. I continuously followed up in store and the shirt was never found. I was advised to call Lou and make arrangements. Incident #2- I dropped off a cashmere/silk blend coat for dry cleaning and it was washed! When I picked it up the coat was completely damaged. It looked like it was decades old and dingy. The attendant which I believe his name is Paul, took pictures and agreed it was damaged. Again I was advised to contact Lou to make arrangements for both incidents. This has now been months and nothing from Pleats. I have called numerous times, sent dozens of text messages to Lou, been to the store numerous times to try and resolve and NOTHING!!!!! Not a text, not a call, not even a go screw yourself from them.More disappointing than the expense of replacing my clothing that was damaged, is the complete lack of customer service and respect especially for a long term customer that has spent thousands of dollars over the years using their services and supporting their establishment. My only option now, is spending valuable time taking them to small claims court. Pleats, let it be known that up until now, I would have been a happy customer with a call, an apology and even a discount for future services! But you couldn't even do that! Future or current customers, I hope my review helps you in making a decision wether to use Pleats for your laundry needs or not. Everyone and every company will make mistakes at some point. The true test of any company or individual is how they respond and react to a mistake or error. In this case, Pleats, Paul and Lou, you have epically failed.
Jan 23rd, 2023