Journeys

Extremely poor customer service. In store experience is not good at all. Zero sense of urgency or care from staff members. They didn't have my size Converse so we ordered them and when I called to tell them they sent the wrong shoe I received no apology or explanation they just said "yea we do that all the time" I mean I know it's not a some high end shoe store but SOME form of service would be appreciated. I can see why these types of stores are closing down. I will be ordering my own shoes online from now on.
Dec 27th, 2022

Yesterday my friend and I walked in yesterday with the intend of buying something since she wanted shoes for her Birthday and the only employee there looked like he was on FaceTime with someone and that he didn't even want to be there. He just looked at us and went back to what he was doing, and he seemed to have an attitude, overall he was just rude as hell. He didn't even acknowledge us at all when we walked in or ask if we needed any help so we just left. I usually come here and the employees are usually helpful and nice but now I don't think I'll be returning.
Jul 22nd, 2021

The staff at this location did above and beyond!!!! Super polite and helpful!! I hd gone to 4 other shoe stored before coming here. My daughter is 9 but wears women's size shoes and still doesn't want to learn to tie her shoes. These girls went out if their way to not only help me find shoes for my daughter but try and teach her how to tie her shoes. I wish i could have gotten their names. But if this gets to then THANK YOU!!! You literally made my daughters day today!!!! Definitely will make this place my go to for shoes!!!
Jul 8th, 2021

May 26th, 2021

I went to Journey's today because I was having a problem with a birthday present. Tranecia and Teressa helped me find what I needed, and they made my day! They are super friendly and go out of their way to help! The last shoe store I was in did not even acknowledge me, I couldn't believe the difference at Journey's!!
Nov 29th, 2020