Provident Credit Union (Fremont Community Branch)

denise lofton _{on Google}

Feb 1st, 2024

Love this branch, the whole staff is very friendly and helpful. Crystal is always extra friendly and helpful.

Shri Prasad _{on Google}

Dec 15th, 2023

What we loved the most about Provident is all the staff are always welcoming and very friendly. They always find a way to help you to their best.

abdulwali yousefzay _{on Google}

May 17th, 2023

Wow ,with a credit score of 744 and income of 160000$ you cant get a small amount loan ,if they dont want to give loan why they run people credit ,I dont know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they wont approve it ,

Stephen A _{on Google}

May 10th, 2023

Professional and friendly Staff.

Erin P. _{on Yelp}

Feb 11th, 2023

I closed my account years ago and I was unable to open another checking account due to Provident claiming I hadn't closed my account. I had fraudulent transactions on my account that I repeated and they still made me pay what they believed was an outstanding balance which I already paid to close the account. In their records for this to happen, they had to re-open the account to close it. This is extremely shady and I've had the absolute worse experience with their bank. No other credit union I have tried to make me feel embarrassed, incompetent, or angry, for mistakes that they made. Don't go here or the Hayward branch or bother having an account here. My family also had 3 of their accounts here prior and had nothing but problems, even worse than mine, with over $10K missing they couldn't even find. They don't service identity theft victims and they certainly won't reimburse you for fraudulent transactions, in fact they'll charge you again for transactions you already paid for that you didn't even make. Furthermore, their other affiliated ATMs (PatelCo) in Fremont don't work, they ate my card and my money multiple times over the years, and I had to submit a number of forms to try and regain lost money. Is this even a bank? It doesn't feel like a business and seems completely broken. I strongly advise against having any accounts here. The customer service is terrible and never in my life had I had such a bad experience with financial services. I normally don't write negative reviews, but this is written to hopefully encourage people and educate them about the quality of the business practices in these types of banks and credit unions and to seek a professional standard, this one met none of them and if I could give 0 or negative stars I would.