Chase Bank

I have been a member for many years with CHASE but this really disappointed me today. Me and my husband went in today with appointment. He was trying to open his own checking account or if possible to be added to my account either one was okay. *He just needed a checking account for work purposes. * We where told that he needed proof of identification and some other documents. He brought in passport from out the country, social security, work authorization card, temporary driver license ( since he has not received the physical one) and also pg&e bill that had his name on it. But they said they couldn't take that as part of proof since he was de secondary owner to that account for pg&E. It is inappropriate that he could even open an account with all the documents provided. So we went to WELLS FARGO AND IT WAS GREAT THEY DONT NEED SO MANY DOCUMENTS. ITS THE BEST BANK FOR FOREIGN APPLICANTS They could take either passport (even if its from out the country), social security number or a work authorization card, or any document that had his name on it from here.Thats is all!
Jan 15th, 2024

Sarah was so amazing & helpful !!
Nov 13th, 2023

Sarah manager literally told me I was an idiot who doesnt answer the phone. And started laughing behind my back. Frank supposedly called me but hes literally lying, I work through my phone so I get phone calls all day long and I never miss any. So Im sure I wouldve seen the incoming calls.
Oct 13th, 2023

Do not go to this bank this bank. The manager's rude,
Jul 27th, 2023

I was told from another banker/teller Bryce at Kings canyon that I can go into any chase bank location to have ssi documents scanned and wait for approval before they can make an appt to meet with me to open a designated payee bank account. I explained to the teller Lorena that I needed the documents to be submitted and she didnt even know what I was talking about. She called the Indian manager boss to come speak to me and the Indian boss was like our policy or rules changed, we dont scan in documents anymore. I was super confused that another banker from another chase location told me different thing and this chase location told me different. I just want clarifications but Laura white skin and dark hair didnt want to help me she was super annoyed and was so rude to me. I had to show them on my phone that I did had an appointment with another banker but they cancel my appt since I just needed to bring in documents to scan & theyll call me to schedule an appt to open bank acct. I feel being judge not getting any help because of how I look or my race. They called the security guy to come into the bank when I was just letting them know what another banker told me. It was a hassle trying to get help from this chase bank location. Never in my life as a chase customer, I received horrible bad customer service and judging from staff until now. These staff really judge you based on how you look, the fact if you dont walk in dressing nice they think youre poor and uneducated. At the end of the day they can judge you, but they are people that make less money than you & cant even do their job properly.
Oct 5th, 2023