Avis Car Rental

0 stars. I rented a car from Avis, spending almost $1000, and had the worst experience ive ever had from a rental business. The first car I got, the key continued to get stuck in the ignition. When I called customer service about the issue and ask what to do, the rep asked why I bothered calling, that I should just take it and return it. I asked if since the car was basically inoperable if I had to fill up the gas (it was missing less than 1/4 of gas), she said no just go. When I get to the airport, the rep there not only laughed in my face about the car issue, but told me that she was going to charge me $9.99/gal for the missing gas, even though I was told different and treated quite poorly. For the other car I was to get, she just grabbed a key on the desk, not one off the wall like everyone else usually. I thought nothing of this until I saw the car I had received. It was incredibly dirty inside and out, it was dented and scratched everywhere, took forever for the heat or defroster to work, and the windshield wiper fluid was empty, and tire pressure light constantly came on. So yes, I came to the conclusion that this car was just turned in. I had half a mind to go back inside, but could not deal with being ridiculed again. I called customer service again, the man this time took down notes of the cars condition and that I would not be charged the $9.99/gal for gas. Also said he would give me a $100 credit on my bill for my whole experience. Do you think I got that? No. Screw you Avis. I have told everyone to stay far away from your company and I for sure will never come back to Avis or Budget, especially at the Fresno Airport location.
Feb 18th, 2023

Staff are helpful. Make sure to understand the charges before leaving the counter.
Feb 13th, 2023

AVIS customer service continues to decline. It seems to get progressively worse with each rental experience. Good luck if you find yourself needing to extend your rental. Four phone calls, four transfers, and four disconnections on transfer. Five phone calls with a transfer to a manager before someone could help me extend the rental for 12 hours.
Feb 13th, 2023

Always fast and efficient check-in and check-out with avis
Jan 25th, 2023

One person for three car rental agencies, terrible
Jan 18th, 2023