Fresno Lexus Service
![Fresno Lexus Service](/show_image.php?zc=2&w=250&src=https://s3.eu-central-1.amazonaws.com/uberall-userpics-prod/4435615/medium_cNjwvmf9ST.jpg)
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777 West Palmdon Drive
Fresno, CA 93704 - (559) 235-1056
- Website
Hours
Chamber Rating
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Francisco Leal
Apr 19th, 2024 -
ruben ruiz
Feb 7th, 2024 -
Selena Saiyasane
Jan 26th, 2024 -
Jb
Jun 12th, 2023 -
Crystal Curtis
May 31st, 2023
About
Fresno Lexus Service
Fresno Lexus Service stands as a beacon of excellence in automotive care, dedicated solely to the meticulous maintenance and repair of Lexus vehicles. With a rich legacy spanning years of commitment to quality and customer satisfaction, Fresno Lexus Service has earned a reputation as the go-to destination for Lexus owners seeking unparalleled expertise and service. At Fresno Lexus Service, we understand the profound connection between a driver and their Lexus - a fusion of luxury, performance, and innovation. With this understanding at the core of our mission, we have assembled a team of highly skilled technicians who are not merely mechanics but artisans, each deeply passionate about their craft and dedicated to upholding the Lexus standard of excellence.
Services
- Oil change
- Alignment
- Diagnostic
- Repair
- Service & Parts
- Lexus Maintenance
- Lexus Tires
- Lexus Repairs
Brands
- Lexus
Languages
- English
- Spanish
Payment Methods
- AMEX
- DEBIT
- DISCOVER
- MASTERCARD
- VISA
- CASH
Questions & Answers
Q What is the phone number for Fresno Lexus Service?
A The phone number for Fresno Lexus Service is: (559) 235-1056.
Q Where is Fresno Lexus Service located?
A Fresno Lexus Service is located at 777 West Palmdon Drive, Fresno, CA 93704
Q What is the internet address for Fresno Lexus Service?
A The website (URL) for Fresno Lexus Service is: https://www.fresnolexus.com/service/
Q What days are Fresno Lexus Service open?
A Fresno Lexus Service is open:
Saturday: 8:00 AM - 4:00 PM
Sunday: N/A
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Q How is Fresno Lexus Service rated?
A Fresno Lexus Service has a 4.4 Star Rating from 16 reviewers.
Hours
Related Categories
Ratings and Reviews
Fresno Lexus Service
Overall Rating
Overall Rating
( 16 Reviews )![](/images/review-avatar-4.jpg)
Francisco Leal on Google
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ruben ruiz on Google
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Selena Saiyasane on Google
Upon my arrival to the follow up service (the next monday) I am greeted by a different advisor who obviously is trying to talk me out of getting my vehicle looked at even after I explain how dissatisfied I was. I took the day off, again. He expected me to just turn around &go home without my car even being looked at? I arrange for a ride home, then get a phone call not even 30mins later requesting me to come back to "show" the mechanic what I am experiencing. This is obviously very frustrating and demeaning. I now have to drive around and prove how the vehicle is still pulling, just to be told that its pulling because of the "road". I have no problem with this logic, heres what my issue is.. when I brought my vehicle in, I never received an explanation or was shown my alignment prior to the service being done. There was no transparency or communication. After we come back to this test drive, I have a bunch of men telling me all these excuses as to why the car is not driving straight. They then pull up the alignment comparisons( before &aftee service) &tell me if there was an issue the alignment would show red ¬ green. They admit that previously my alignment wasnt off by alot &it was mainly the steering wheel. My alignment was previously not red &honestly, I know I didnt need one.
Why is it that when I brought my vehicle in, you had no problem charging me for a service and now that it is driving the same, you are telling me its because of the roads and that a vehicle will never be "perfectly straight". If you had kept some type of transparency from the beginning and communicated to me before the service then I'd be more understanding. No one EVER mentioned anything about how my alignment was not bad when I brought it in or how "it's just the road" yet when I come back dissatisfied, all you have are excuses? I feel as a female client I was taken advantage of and it is a complete disregard to what your company claims to represent &uphold. The complete opposite of honesty and integrity. I genuinely dont understand why or how hard it was to just put the vehicle back in the service for the alignment to be redone. The time we spent even speaking about the issue, could have resolved all of this. The mechanic who worked on my vehicle said towards the end "if you really want me to I can" as if it was such a hassle. After I already felt uncomfortable and the trust I thought I could give was gone. Why offer to do it after putting up such a fight? I will gladly drive 1-2hrs to the other Lexus locations for my vehicle to be serviced from now on. It really is such a disappointment that I can not trust my local Lexus anymore.
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Jb on Google
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Crystal Curtis on Google
Overall Rating
Overall Rating
( 16 Reviews )Write a Review
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