Dunkin'

I have never met such insolent and stupid people anywhere. On March 30, I went to get an Americano, I asked for a 2% Americano. I was given cold water with milk added, with a coffee smell, I told them I didn't ask for such a thing, an Americano can only be original, without milk and tart to taste, to which these people ignored me, didn't even give me sugar, didn't remake the coffee, in the end I left my 2 mugs of coffee there and left. I videotaped two women bullying me by these two waitresses and ignoring me, one guy waiter in the same video asked me with a threatening look "what's the problem"? If you don't fire them, I will take this complaint to the head of food and service and you will be in trouble. They will test your staff for adequacy and your drinks for bacteria and unsanitary. Let them drink coffee smelling water and make their own drinks at home. They are the service staff and I asked them politely but nothing came of it. The economy is already in bad shape and people are holding onto jobs, but apparently these women don't realize that and don't appreciate my wasted time and money. I am waiting for an urgent response from you explaining this outrage.
Mar 28th, 2024

On March 29, I bought two coffees: a cappuccino and a BLACK Classic Americano. Asked for name, had the order number on the receipt. Waited for 10 minutes. The employee (on the photo) silently puts one coffee, name and order number does not say. I thought, well, I'm not the only customer. Another five minutes pass and she silently puts the coffee again with an impudent look and leaves. I tried several times to ask who this coffee was for, no one answered me. When all the customers left and the two cups of coffee stood lonely, I realized it was for me. "Thank you," I thought. The coffee naturally went cold and turned into a disgusting substance. I didn't give a hoot. Then I asked for brown sugar, she said she didn't have any. I stand there waiting for her to offer me some sugar and apologize, but she defiantly moves on. I then ask again about regular sugar, she again tells me there is no sugar. Then I say with a dumbfounded look: how long do I have to play the guessing game? I ask her to give me some sugar at least (she was obliged to do this / offer it). She gives me a cheap sugar substitute... But that's no trouble either. When I opened the lid of the glasses, I discovered that the sulfur Americano wasn't an Americano at all, but a gray nasty substance. That is, she stupidly poured some bourda (remotely similar to "milk" with antibiotics, most likely). I was shocked. I didn't drink it. I left that dump and walked away. I don't advise anyone to buy there. The second saleswoman stood and laughed at that.
Mar 28th, 2024

I deliver fresh donuts every morning from the bakery!
Feb 9th, 2024

Hi I visited Dunkin on Glendale,CA on Saturday on afternoon on 1/13/2024. I ordered thru mobile order, and picked up my half dozen. DISRESPECTUL & RUDE MANAGER. PLEASE AVOID AT ALL COST for your sanity. I approached the female employee who wore glasses, possibly hispanic or not with attitude and being rude who totally ignored me at first time when I called her. So I asked again and she finally responded, and I just asked for a bag for my donuts. Even though she heard me this time , she was on her stuff making her own stuff. I was only asking for a bag, and seems like she did not know what to prioritize her task at all. grabbing a bag does not take long so I approached other guy asking, then she turned back and told me, "WE ARE GOING TO GIVE YOU A BAG. WAIT!" I was surprised to hear that because giving a bag does not take even a sec I never saw any worker with that disrespect to a customer. Glendale spot was place where I would go very often for my donut but not sure if I will ever go back again cuz of her. It was so horrible store experience.
Feb 1st, 2024

Poor service, got a cold latte for which I paid $5
Jan 15th, 2024