FRSTeam

THE ABSOLUTELY NIGHTMARE OF A LIFE TIME! If I can give this company a zero start I would but you have to give them at least 1 start to write a review so here I go. We were referred to FrsTeam through a construction company called B Line. B Line Construction was introduced to us through our neighbor when our house got caught and fire and we needed B Line to help us with boarding up our roof so rain doesnt get into the attic and make further damages to what was already damaged by the fire. At first, FrsTeam was very nice to you and they were extremely responsive until they get a hold of all your stuff and completely cut off all communications. I initially asked them to clean some of our furniture and clothing we needed for work. Our house got caught on fire so all of our belongings got fire damage. Heavy smoke damage that requires certain chemical to get smoke smell removed. Upon learning that, I had asked FrsTeam to come get some of what they called emergency items cleaned. Those emergency items included our couches, TVs, and work clothes. However, instead of taking only clothing items that I approved them to take, they packed all our clothes, 7 TVs, items in our garage that were not approved. After doing that, they sent my insurance a cleaning bill for $31k. I called my insurance and told them not to pay for that because there were things they took that they did not have permission to take. Now, they are threatening to hold our stuff hostage and charge holding fees, storage fees, late fees on top of other fees until we pay them. They are the absolute worst company you can ever hire to help you with any type of content cleaning. They will act very nice and friendly to you until they get their hands on all your belongings and its game over. PLEASE TRUST ME AND DO NOT USE THIS COMPANY OF YOUR HOUSE GOT WATER OR FIRE DAMAGE AND YOU NEED A CLEANING COMPANY FOR YPUR CONTENT! They do not respect you as homeowners. They find you as a gold mine and will try to squeeze every penny from your insurance. This company should not exist in the face of this earth.
Feb 27th, 2024

Sep 30th, 2023

If only more customers would give honest reviews of their experiences. When youre talking about having your cherished belongings restored after traumatic damage, do you want to be amongst the people getting their stuff back more damaged or not get things back at all? If you want a sure thing, do not take your chances with FRSTeam. Any location, go elsewhere.
Sep 25th, 2023

Obviously MOST disgusting business and ethics possible. They ruined most of my items and said nothing was wrong! Stull going in circles as they have most of my items and the money from insurance company Highly ILLEGAL and have hired an attorney as they are a consistent lie!
Aug 7th, 2023

Stay away from this company, they are terrible. The Hayward location management team is very unprofessional and will lie about your lost items, your furniture, and if your furniture has been broken and you need to be compensated for the damages they will lie and say the check has been cut and coming from Texas or Georgia Lol. No the checks are distributed directly from their location..not Texas, not Georgia as what I was told and later found out from calling the different locations that they said the checks would come from. They will give you the run around to avoid paying for the damages caused by their workers. I'm still waiting on my check and its been 2 weeks, but come to find out the check was never cut which I was told it was lol. Deal with this company at your own risk..smh. Terrible customer service
Jul 16th, 2023