AST Travel Agency

Update: Denise is still in business! Yay!! She contacted me right away and we got squared away. Looking forward to booking my next adventure with AST travel.Not sure if this agency is still in business. Hence the 1 Star. Have contacted them on a few occasions with no response. Ended up using someone else. Very strange since I had a great experience years ago.
Dec 4th, 2018

AST Travel and Tours is THE place to go for the best Travelling experiences.
Oct 14th, 2018

This is a very long overdue(nearly two years) review.My wife and I got married in October 2017 and we chose AST Travel's to book our honeymoon. Denise went above and beyond to make sure our honeymoon was the best and it was beyond PERFECT!! Denise booked our flight and a ten day all inclusive stay at Sandals Resort in Whitehouse, Jamaica and made the process extremely smooth. When we got there, she even paid out of her own pocket to make sure we had candlelight dinner on the beach. My wife and I are so grateful to have found Denise to help plan our once in the lifetime trip. I HIGHLY recommend Denise to book your trip, no matter where it is because she will make sure you enjoy every second of it!! Thank you so much for your dedication to helping us Denise!! We will be seeing you soon:)
Aug 13th, 2019

Looks like everyone either loves or hates this company. I'm not sure whether the service is inconsistent, or if people just expect very different things, but my experience was terrible.I went in not knowing anything about working with a travel agent. Denise did not help me understand that any better. Communication was unreliable between us, with frequent misunderstandings and delays. I was relieved when Denise handed me over to a partner agent in Italy, but things only got worse from there. This other agent knew Italy, but seemed to struggle with turning my preferences into a concrete plan. She was also badly distracted, more than once leaving me in the dark for a full week at a time. She tried to delegate my case to a colleague, but apparently the ball just got dropped? Not sure what happened.In any case, I had to call the whole thing off. I had no confidence that a trip made in these circumstances would meet our expectations and run smoothly.
Dec 9th, 2018

This is long overdue (month).I travel a lot, mostly for business, so most of the arrangements are handled for me.When I do travel for myself, I go back and forth with booking it myself or with a travel agent.For years, I have had my personal arrangements done with an agency in SoCal.  I live in the northern part but have been dissatisfied with the agency, that I have worked with for years - lately.Without getting into my hectic life, I decided that I had to "hopefully" find a travel agent, that would work with me, knowledgeable and that was local (the latter not so much).I stumbled across AST from Yelp and various other sources.  I called at an off-time, not thinking much of it.Denise followed up the next day with a phone call and was very attentive.  She was extremely knowledgeable, yet listened and knew what my needs were.I have to say, that the months prior to my trip to Hawaii, she kept me abreast and put my mind at ease.  Never once did I ever felt unsure of her capabilities, as we both were out of town quite a bit.AST/Denise kept in touch with me (pretty much on a weekly basis), prior to my trip.  *never had that before!*Because AST and Denise booked my entire trip, I never had to contact or change "anything".  My get-away was PERFECT!Had it not been for AST and Denise, I don't know if I would've pursued with the vacay.  Note:  I go annually but am in the midst of personal stuff.I am happy to say that I plan on using their services, to spread the word on AST and to say, that I've finally found an agent, who not only delivers but is genuine.Thank you so much for working with my quirks as well AST!
Nov 19th, 2018