J.B. Hunt Transport Services, Inc.

A terrible experience with JB Hunt in Hayward, CA Ordered an appliance from Whirlpool in Oct 2023 and was forced to pick a 4-hour delivery window, to which I chose 10am-2pm. A bit inconvenient but I accepted and prepared for installation. Then on day ofdelivery, driver comes at 8am and leaves me a voicemail saying he is herefor 8am-12pm window and will stay 15 minutes. I called him back 10 minutes after his voicemail but he said he had already left and will not be returning. I asked him why his delivery window was different from what I specified and he had no clue. He said try next weekend. I called both JB hunt and Whirlpool but apparently no one works on Saturday's to provide delivery support. The following week, I call Whirpool to reschedule to next Saturday and told them about the delivery window issues. They said JB Hunt does this at their own discretion to squeeze in as many deliveries as possible and that he will leave a note to JB hunt this time to "follow instructions of delivery window". I schedule for 12-4pm and the whirlpool website confirms. Saturday comes around and delivery guy comes at 9am when I am not available. I had prepped again for installation but the delivery was botched once again by JB Hunt. I will try a third time to get this appliance delivered and if they screw it up again, I will cancel the order. Just an incompetent and unprofessional delivery company
Nov 30th, 2023

Worst delivery experience of all time! Missed scheduled delivery time & when we called in Jb hunt said its will be there 2-4hrs late, ok I went out for lunch - then I got a call saying it would be tomorrow- ok - then while waiting for my food a driver called and said he would there in 10 min - and hour early? So I rushed home only to find our new refrigerator was ruined. big dents! I could see guys were MIs handling the unit. Update 4/16 Jb Hunt came back one week later with another dented refrigerator but luckily brought 2 units & the 3rd unit was ok. They also brought their A team so things worked out. Upgraded from 1 Star to 3 for effort.
May 4th, 2023

Easy to get to and they do have overnight parking if needed, they will load you early and the staff was awesome
Nov 26th, 2022

Sep 4th, 2022

JB Hunt Transport Services is one of the worst transport / appliance installers I have ever dealt with. This company was used by Whirlpool / KitchenAid and delivered our oven to our home. They were also tasked with the installation of our electric oven. They removed an older model of our oven with no problem. They then tried to install the newer model oven and could not figure out the properly identified electrical wiring as they are not electricians. They told me that I would have to have an electrician identify the wiring. So in order to get my oven installed, I called a electrician at the tune of $299 who told me that the wiring was properly marked and they could not understand why the installers could not see the marking on the hot wire which was pretty obvious. A second installation was attempted and that situation went even worse. The installer had to use his cell phone to get instructions from his supervisor as to how to connect the oven wiring to the existing electrical wires. During the process of connecting the wires, the installer caused several sparks due to not properly taping the wiring with electrical tape. Furthermore, the installer told our gardener that he was worried about the installation, yet he never told us of his concerns. The support person to the installer told me that it worked but to be careful. This process left us very concerned for our safety and of our home. KitchenAid reviewed our issue and sent us a new oven because of the damage done by the installer. JB Hunt denied our claim for reimbursement for our electrician costs that were caused by their installers who failed to recognize proper wiring. JB Hunt is not worthy of a 1-star review and if you buy an appliance, make sure that they are not the installers or you could be putting your family or your life at risk due to improper or poor installation practice.
Sep 7th, 2022