Ross Dress for Less

: _{on Google}

Apr 8th, 2024

Upon entering the store today / this evening I was rudely greeted/barked at by Brian the security guy in all black. The shopping carts are usually to my right upon entering and I noticed they were not there. I politely asked Brian the security guy where they were and he informed me that "the floor is being waxed" & I can't use them. Seconds later I saw they had been moved further into the store. And I grabbed one to Brian's dismay. Even though there was no one "waxing the floor" at this Ross Brian continued his first lie to me about the floors being waxed and I "should be careful." The next blatant lie Brian said was when he rudely announced over the store wide speakers was that if any customer was not in line exactly at 11pm...that the registers would be shut down and it would be impossible to make my over $250 in purchases. This was another lie by Brian announced to the entire store. While I was at the cashier making my purchases shortly after 11pm via the cashier scanner........Brian again rudely announced that he has "no patience". This is most definitely true. Brian should be fired. He is one of the most nastiest and meanest persons I have ever encountered working at Ross. If it weren't for the absolute kindness of Maria helping me with my over $250 purchase this evening at Ross I probably would have never returned to Ross for my shopping needs. Maria should be promoted while Brian should either quit or be fired. I am shocked at how condescending and vile Brian treats Ross customers.