United Toyota Imperial

Z Paxman _{on Google}

Mar 20th, 2024

Fair price on a great car. Process takes all day. OUT-OF-STATE Purchase is not worth it here.
1. I chose a car to purchase and had cash to buy it. from the time I walked in to when I left was 6.5 hours! Even when intentionally trying to speed the process. So prepare for an all day ordeal.
2. When we finally got into the vehicle with my pregnant wife and kids to fire it up. It would not start. I had previously told them that the vehicle needed a new battery based on its corrosion and appearance but was assured it was good. We jumped it with a giant truck and it still would not start. The battery was completely dead. Since the 'service' depo was closed they said we should come back on Monday (it was Saturday). But we had just traded in our car and had no vehicle. There was no good solution so I took the battery out of the car I traded in and put it into my newly purchased car myself. Be prepared to think and come up with those solutions.
3. OUT OF STATE purchase (I registered in another state with the purchased vehicle). California will force you to pay taxes on the vehicle even if registering in another state. Unless the dealer does a meaningless drive to Yuma to get a notorized sale in AZ to avoid paying in CA. just another 3 hours and gas and mileage waster. I wasn't going to do that so we agreed to pay and they would send me the Title. I'm paying in full and was told that Titles are sent out immediately when paid in full. Then after I reached out was told 4 weeks! Then after following up and up, the incompetent people told me to get a VIN inspection from law enforcement and send to them. Incompetence. So I did. It has been 5 weeks... still waiting for the Title of the vehicle I legally purchased in full....
Solution for Management:
- Reduce ridiculous amounts of paperwork and lag in this process
- Every battery needs to be checked and if there is no sticker date on it then it's got to be swapped. My battery had no sticker perhaps intentionally because it was already terrible.
- Remediate your out of state process and be up front about all timelines. How long? What is needed? etc.

Mr. Oliver _{on Google}

Mar 9th, 2024

I just pulled up to have my 4runner looked at (it's 1:16 p.m.) for a noise coming from my car and to get an oil change.
I was told that I'd could either drop off my car or I'd have to come back tomorrow because their technicians get off at 5:30, and they're wrapping up for the day.
Wrapping up 4 hours early?
Nobody even attempted to walk out and look at it. I can understand waiting for an oil change, but not even a "oh, yeah. This (whatever) is an issue that needs (whatever), or yeah... we're not sure. We're gonna need to do further investigation or anything.
Horrible customer service.

Ezar Vasquez _{on Google}

Mar 7th, 2024

Very kind and helpful.